Community Impact Coordinator/Resident Services

About Us

POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500 professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.

See our employees in action and how you can contribute to the mission!

About The Role

POAH Communities is seeking a highly qualified individual to serve as a Community Impact Coordinator for 20 Stephenson Aman at Clarendon Hill. The Community Impact Coordinator will serve in a vitally important role as the liaison between the residents who live at our apartments and the POAH Communities Community Impact department. 20 Stephenson Aman Apartments is a 168-unit new construction project that marks the first phase of the comprehensive redevelopment of Clarendon Hill state public housing in Somerville, MA. Construction began in February, 2023 on one of the first high-rise modular buildings in New England. This first phase will deliver 130 of the replacement 216 deeply affordable state public housing units and another 38 net-new affordable homes available to families earning at our below 80% area median income (AMI). When combined with the later phases this redevelopment has permitted a total of 591 units of affordable and market rate housing. The second phase which represents 92 apartment homes is slated to begin construction in early 2026. The third phase (331 apartments) will follow there-after.

20 Stephenson Aman at Clarendon Hill: https://www.poah.org/property/massachusetts/clarendon-hill

About Your Impact

The Community Impact Coordinator serves as the liaison between resident and the community-based service providers who can assist residents with issues beyond affordable housing.

• Collaborate and coordinate with Property Management team to ensure residents remain stably housed and in compliance with lease terms
• Welcome new residents and establish contact with existing residents to explain the Community Impact programming that is available
• Develop and maintain relationships with local service providers that effectively assist residents in maintaining their tenancy and achieving individual and family goals
• Serve as liaison between property management and the tenant council, including attending regular meetings, incorporating tenant council events and initiatives into community outreach communications, and facilitating effective engagement between both parties
• Coordinate collection of data for annual resident survey, utilize data to understand resident needs and interests. Conduct formal and informal assessment of resident needs through other supplemental activities such as 1-1 meetings, door knocking and other community outreach.
• Coordinate the delivery of services with local human service providers, including on and off-site programs for residents
• Maintain all necessary information regarding services to residents in a confidential manner
• Support resident efforts in community building initiatives by organizing events, conducting door knocking visits and maintaining a presence in the community
• Communicate with residents by newsletter, flyer, bulletin board, etc to endure residents are informed of available resources and programs
• Review and submit all billing and program reports required by funding sources, monitoring entities, POAH Communities, and POAH
• Establish goals for Community Impact programs, partnerships and outcomes. Utilize data to make continued progress towards goals
• Identify promising programs or opportunities for youth and families in the community
• Complete other related tasks as assigned
  
  
  

About You

Qualified candidates will ideally have:

• At least one year of experience in resident or social service programs
• College degree preferred; degree in social services, urban planning, public health, human services, or community development preferred
• Ability to manage workflow to ensure quality and timeliness
• Previous experience in affordable housing preferred
• Possess strong oral and written communication skills
• Basic proficiency in the use of computers including Word, Outlook and Excel
• Ability to travel throughout the neighborhood and engage in door knocking efforts
• Ability to work periodic overtime and flexible hours required, including weekends and evenings
• Must possess reliable means of transportation for local travel (two days a week)
• Fluent in Spanish with strong written and verbal communication skills preferred
  
  
  

Benefits At Poah Communities

POAH Communities prioritizes the wellbeing of you and your family by offering a comprehensive benefits package:

• Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
• Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
• Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
• Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
• Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
• Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
  
  
  

Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.

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Pay Rate: $35.00- $37.00/hr