What are the responsibilities and job description for the Service Manager position at Poage Auto Plaza?
We are looking for an experienced Service Manager with a MINIMUM of 2 years of experience to join our growing team! As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. The primary responsibility of this position is the overall control over customer service and profitability of the service department.
Responsibilities:
- Customer Service: Greet customers promptly and professionally, ensure customer satisfaction through timely and quality service, and handle customer complaints and resolve issues effectively.
- Team Management: Supervise service technicians, develop and maintain a positive work environment, evaluate employee performance and provide feedback. Monitor automotive repair/maintenance to prevent operational delays.
- Operations Management: Schedule and prioritize service appointments, monitor and control labor costs, ensure compliance with safety regulations and industry standards.
- Financial Management: Prepare and analyze service department reports, develop and implement strategies to increase profitability, monitor and control expenses.
- Quality Control: Inspect completed work to ensure quality standards are met, identify and address any quality issues.
- Other duties as assigned.
Qualifications:
- Experience: Minimum 2 years of experience in automotive service management.
- Education: High school diploma or equivalent.
- Certifications: Valid driver's license.
- Previous experience with dealership DMS systems
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Proficiency in automotive repair and maintenance procedures.
- Strong organizational and time management skills.
- Ability to work under pressure and meet deadlines.
Benefits:
- Salary: $50,000.00 plus per year based on experience
- Health insurance
- Paid vacation
- Full benefit package
- 5-day work week (Monday - Friday - 7:30 AM to 5:00 PM)
- No Weekends
- Great hours
Please submit your resume for immediate consideration.
Poage Auto Plaza
4300 Broadway
Quincy, IL 62305
We are an equal opportunity employer
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $50,000