Warehouse Operations Lead

This position is based onsite in Parsippany, NJ. Relocation assistance is not available for this role.

MAIN FUNCTION:

Lead day-to-day execution of operational workflows by coordinating people, priorities, and process. This role is the “pace-setter” on the floor—ensuring safe, accurate, and timely throughput across inbound, outbound, inventory, and/or production activities while reinforcing standards and coaching the team.

QUALIFICATIONS:

Must-Have (Non-Negotiables): 

• Prior experience leading or acting as a lead in an operations environment (warehouse, distribution, manufacturing, logistics, or similar).
• Demonstrated ability to coach, train, and hold a team accountable to standards and daily goals.
• Comfort working with operational metrics (accuracy, throughput, on-time shipment, productivity, inventory integrity).
• Strong communication and coordination skills across shift handoffs and cross-functional partners.
• Proficiency with basic systems/tools (ERP/WMS or inventory/shipping systems; Outlook; Excel).

Nice-to-Have (Trainable / Preferred): 

• Experience with Lean / continuous improvement (5S, standard work, root cause).
• Cycle count and inventory reconciliation experience.
• Forklift / material handling certification (or willingness to obtain).
• Experience supporting E-commerce fulfillment, returns/RMA processing, or multi-channel distribution.
• Familiarity with safety practices and incident reporting in an operational setting.

WORKING CONDITIONS: 

• Primarily on-site, operational/floor-based role; may require standing/walking for extended periods.
• May require occasional overtime, peak season flexibility, or schedule adjustments based on business needs.

KEY RELATIONSHIPS:

• Operations Leadership (Manager/Director)
• Planning / Supply Chain
• Customer Service / Order Management
• Sales Operations / Business Operations (as applicable)
• Quality / Compliance (as applicable)
• IT / Systems Support (WMS/ERP issues, scanners, printers)
• HR (training completion, attendance patterns, coaching documentation)

DUTIES AND RESPONSIBILITIES:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily Leadership & Execution

• Lead daily shift start-up: priorities, staffing alignment, safety reminders, and target outputs.
• Assign work, monitor progress, and rebalance labor throughout the day to hit service goals.
• Act as first-line escalation for workflow blockers (missing inventory, system issues, exceptions).
• Ensure clean shift handoffs: status, backlog, issues, and next steps.

Quality, Accuracy & Inventory Integrity

• Reinforce standard work to reduce errors in picking/packing/shipping, staging, or production steps.
• Support inventory accuracy via cycle counts, bin audits, discrepancy investigations, and reconciliation follow-through.
• Monitor and address error trends; coach individuals and adjust processes where needed.

People Leadership & Coaching

• Train new hires and cross-train current team members on key processes.
• Provide in-the-moment coaching, feedback, and recognition; escalate performance concerns as appropriate.
• Promote a respectful, consistent, and compliant work environment.

Safety & Compliance

• Enforce safety practices and housekeeping/5S standards.
• Report incidents/near-misses and support corrective actions.
• Ensure proper handling of materials, equipment, and documentation per policy.

Continuous Improvement

• Identify operational friction points; recommend improvements to layout, tools, SOPs, and scheduling.
• Participate in process improvement initiatives (standard work updates, KPI cadence, training refreshers).
• Support implementation of new tools/processes and drive adoption on the floor.

COMPENSATION:

The base pay range for this position is $26.00 to $28.50; the exact rate depends on several factors such as experience, skills, education, and budget.

BENEFITS OVERVIEW:

We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.