Fitness Front Desk

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as

Fitness Center – Front Desk, Marina City Club, Marina Del Rey, CA.

Who We Are

Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing

extraordinary services to common interest developments throughout Southern California, Arizona, Utah and

Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and

breadth of support and training only seen at much larger management firms.

PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides

our team members a unique opportunity to develop and grow their careers. Our people-centric culture

attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our

growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms

below:

° Instagram/pmpmanage

° facebook/pmpmanage

° linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing

team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for

providing extraordinary customer service to our valuable clients.

Position Description: The main functions are 1) to greet and direct members and guests, 2) to answer phones

and direct calls for Fitness Center, Tennis Program, and Waters Edge Spa, 3) to collect daily fees, and (4) to enforce policies and procedures set forth by Marina City Club Fitness Center.

Duties & Responsibilities :

• Demonstrates courteous, friendly, respectful, and cooperative behaviors towards others.
• Supports and participates in activities that promote customer service.
• Acknowledges members/guests immediately upon entering the work area. Make sure each person

checks in at the Front Desk. Handles member issues as they appear on the computer screen.

• Courteously, accurately and efficiently answers the telephone for Fitness Center, Tennis Program, and

Waters Edge Spa. Directs phone inquiries to identify staff if necessary.

• Reports member issues to the Fitness Director.
• Calls individuals the night before to remind them of an appointment scheduled (message, orientations to

equipment, tennis reservations). *Specific to Closing Staff

• Communicates and follows the organizational chain of command for notification of member/staff services issues, when appropriate.
• Exhibits good communication and listening skills. Speaks clearly and actively listens.
• Able to work with diverse populations under difficult and stressful situations. Supports the team approach.
• Utilizes positive and constructive criticism to improve overall performance. Has a positive attitude.
• Participates in operational duties of the Fitness Center as necessary, including sales promotion and tours of the facility. Facility safety checks, office supply checks, etc.
• Cleaning responsibilities for the front desk area.
• Provides members/guests with a temporary locker for the time in the facility.
• Performs any other duties or responsibilities that may be assigned.

Qualities Desired:

• Follows all department policies and procedures.
• Offers suggestions for department performance/policy/procedures improvement. Intervenes to correct problems as they occur.
• Readily positively accepts work assignments. Performs work that is accurate, neat, and consistent. Documentation is legible.
• Keeps work area neat and provides a safe environment for members. Reports safety issues and equipment failures appropriately.
• Sensitive information, including but not limited to member and employee information, is kept confidential without exception.
• Demonstrates organizational skills in the form of prioritization and time management.
• Ensures that supplies of the organization are used cost-effectively.
• Identifies cost-saving strategies for the department.
• Maintains high productivity and performs efficiently.
• Responds to difficult situations with self-control and a positive attitude.
• Makes decisions independently and knows when to ask for assistance.
• Accepts guest and other fees. Accounts for daily receipt totals when closing at the end of the shift.

Required Qualifications:

• High School Diploma or GED•Must be able to lift 50 pounds.

• Previous gym and fitness experience – preferred
• Current Basic Cardiac Life Support
• Basic First Aid & Basic Water Safety – preferred

° Monday - Friday

° Some Weekends

° Able to work night shifts

° This role is 18-23 hours per week.

° Must be able to work Saturdays and Sundays