What are the responsibilities and job description for the Helpdesk/ System Admin - Onsite in Norwood, MA position at PMO Partners, LLC?
Our client needs a Help Desk/System Admin for a 3-month contract with possibility of extension. They are looking for people with a strong foundation in Help Desk that are looking to grow their career. Bi-lingual candidates are a big plus.
Responsibilities:
- Configure, install, and physically troubleshoot client devices, including but not limited to, desktops, laptops, printers, smart phones and mobile hand-held computers / ancillary equipment
- Personally, interact with user community for hardware lifecycles, technical troubleshooting, and user requests
- Provide high level of service and support to employees as you receive, assess, troubleshoot and resolve technical issues in-person and remotely by telephone, cell phone, and various support technologies
- Log/manage incidents and requests using the Help Desk ticketing system
- Update and create support knowledge
- Physically troubleshoot hardware and create vendor service requests when applicable
- Provision new hardware (image) as required
- Troubleshooting, support, and preventative maintenance for production technology (e.g. Label, Printers, Handhelds, Touchscreens, Tablets)
- Complete workstation setups/moves
- May include limited travel to local, off-site offices
- Other duties as assigned
Qualifications:
- Familiarity with the MS Windows Operating System (7, 10), MS Office, and TCP/IP networking
- Must be a team player and demonstrate a willingness to help co-workers
- Must demonstrate the capability of multi-tasking, analyzing, and problem solving in stressful
- situations
- Must possess proven customer service skills in a fast-paced, dynamic environment
- Must demonstrate willingness to work flexible hours
- Careful attention to detail
- Excellent interpersonal and customer service skills
- Strong written and oral communication skills *Bilingual (Spanish/Portuguese) preferred.
- Ability to lift 25 pound