Director of Food & Beverage

Job Title: Director of Food & Beverage
Department: Food & Beverage
Reports to: President, PMI
Supervises Others: Yes
DOL Status: Full-Time
Exemption Status: Salaried; Exempt
 

General Summary:
Responsible for overall generation and management of PMI Entertainment Group’s food and beverage operations for the multi-use complex. This includes revenue maximization, cost of sales and expense control. Drives food and beverage offerings to host events – from receptions to corporate meetings and banquets to trade shows, concerts, sporting events, and other entertainment. 

Job Duties:

• Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values.
• Communicates and promotes PMI’s culture and values; Provides hands-on leadership and direction to department staff; Serves as a leadership role model and creates an exceptional employment experience for PMI’s staff.
• Maximizes PMI’s revenue and operational excellence through implementation and oversight of systems and policies.  Contributes to the efficient operation of the business unit by partnering with all levels of management.  Monitors and ensures all aspects of operations are completed in an efficient and effective manner.
• Develops and implements business strategies for enhancing operations and for driving and maximizing revenue through implementation and oversight of systems and policies.
• Creates an environment where exceptional service quality and well-executed patron experiences are delivered to each guest, supporting PMI’s goal of exceptional customer satisfaction.
• Initiates action plans relating to food and beverage service, standards, supply management, and sanitation compliance.
• Owns oversight of food and beverage concepts to include design, branding, physical layouts, proposed capital expenditures and initiative development/deployment.
• Directs and provides proper oversight to ensure proper financial success in the areas of revenue goals, managing expenses, controlling labor costs, and guest satisfaction.
• Maintains and strengthens vendor relationships; partnering with vendors to grow food and beverage revenue while ensuring relationships remain positive, productive, and profitable.
• Monitors and confirms that negotiated pricing is honored.
• Presents creative and market driven menu items and concepts to ensure operation is kept fresh and on leading edge of industry standards and trend. 
• Consistently upgrades food quality, beverage service, product, efficiency, and presentation.
• Partners at a strategic and operational level with marketing, sales, and catering to expand brand awareness and reputation while driving revenue.
• Drives the necessary staffing levels, food and beverage cost controls, and payroll compliance to maximize profit and expected levels of service.
• Remains current with industry developments and competition.
• Reviews and analyzes budget and financial reports, monitors performance, addresses concerns, and initiates action plans.
• Complies with federal, state, and local health and sanitation regulations and department sanitation procedures as evidenced through local health department and third-party audits.
• Actively encourages direct report team to leverage enterprise and organizational resources to drive better customer experiences, value, and satisfaction.
• Oversees and facilitates attainment of team goals and objectives. Supports training, development, and other professional growth opportunities; manages individual and team performance through coaching, feedback, and performance management discussions.
• Performs all other duties as requested.
• Responsible for following, observing, and participating in all company related safety programs, procedures, and training as well as reporting potentially unsafe conditions.
• Maintains a neat, clean appearance and courteous communication with business contacts and public.

Knowledge, Skills and Abilities Required:

• Knowledge of F&B Management or Business Management at a level normally acquired through completion of a bachelor’s degree in a related field.
• 4-6 years of previous leadership experience in a complex food service environment.
• Significant expertise in food and beverage management with emphasis in a high stress, fast-paced environment.
• Up to date certifications for safe food handling and responsible alcoholic beverage service.
• Demonstrated financial acumen with strong background in P&L management; experience developing operating budgets, and established history of meeting or exceeding established financial objectives.
• Exceptional computer skills and familiarity with POS systems.
• Excellent interpersonal skills to effectively communicate information to employees of all levels.
• Organizational skills required to set priorities and the ability to effectively schedule time and meet deadlines.
• Must be available to work some nights, weekends, and early mornings based on Company event schedule.
• Must be able to operate a computer and standard office equipment such as calculator, copy machine, laminator, etc.
   

Other Expectations:

• Ability to give, receive and analyze information, formulate work plans, prepare written materials, and articulate goals and action plans.
• Requires public contact and excellent interpersonal skills. 
• Must be mentally adaptable and flexible in dealing with daily workload and a variety of people.
• Frequent mobility and/or sitting or standing required for extended periods of time.
• Requires eye-hand coordination and manual dexterity sufficient to operate a computer and standard office equipment.
• Requires hearing within normal range and eyesight correctable to 20/20 to read communications, reports, and computer terminals.

PMI Entertainment Group is an Affirmative Action, Equal Opportunity Employer