What are the responsibilities and job description for the Front Desk Receptionist PT M-F 4pm-8pm position at PMG OPCO - ROCKWALL LLC?
Join Our Amazing Team!
Our Care Teams are True Caregivers. They serve Patients with Dedication and Compassion and are the Heart of our Patients’ Care and Recovery. Whether providing direct care or operational support, Broadmoor Medical Lodge seeks people who share our Commitment to providing Exceptional Care to our Patients and Residents. Our Patients are our Purpose and Motivation and we invite you to join our Team!
Responsibilities
We are looking for a Front Desk Receptionist who is professional, has an optimistic demeanor, communicates well and is friendly and energetic.
- Answers telephone and directs caller to correct station | Refers to nursing home directory to ascertain station | Takes messages for staff members| Answers questions of callers according to nursing home policy | Answers routine correspondence
- Meets and greets all new residents to facility | Explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities
- Resolves customer requests, questions and complaints | Provides information to improve customer service
- Serves as liaison between residents and other departments | Serves as role model to foster superb customer service
- Completes clerical work for Administrative and Facility Personnel | Opens, delivers, and forwards mail | Records appointments and meetings for Administrative staff | Files necessary documents
- Alerts specified individuals and agencies in case of emergencies | Assembles material for reports and questionnaires
- Updates resident directory including resident’s names, room locations and telephone extensions
- Arranges for service of office equipment
- Other office duties and responsibilities may change or evolve at any time with or without notice
Education
- Required | High School Diploma or Equivalent
Qualifications:
Experience | Skills | Knowledge
Required
- One year experience in a Receptionist, Clerical position or successfully completed a secretarial program from an accredited school/college
- Ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations
- Interact considerately with personnel, residents, family members, visitors and the general public
- Knowledgeable of administrative practices, procedures and guidelines
- Optimistic demeanor and work harmoniously with other personnel
- Seek out new methods and principles | Willing to incorporate them into existing practices
- Adept at word processing, email and spreadsheet applications (e.g., Microsoft Office or equivalent)
Preferred
- One year working in a nursing home environment
Broadmoor Medical Lodge is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable Federal, State or Local laws.
Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.