What are the responsibilities and job description for the Sales Consultant position at PMG AUTO SALES?
Huntsville Toyota is looking for motivated and caring individuals who would like to perform at the highest level as a Sales Consultant. The Sales Consultant serves as a key ambassador of the Purdy Group customer experience by building relationships, guiding customers through the vehicle purchasing process, and delivering exceptional service from initial contact through delivery. This role combines sales performance with hospitality-driven customer care to create a positive, transparent, and professional dealership experience while supporting the organization’s operational and financial goals.
Our automotive group, Purdy Group, believes and thrives on the values of Fun, Care, and Accountability. You are helping someone navigate one of the biggest purchases of their lives. This requires a combination of empathy, tact, and confidence. These values should resonate with you in order to be successful. If you identify with these values and can deliver results, then a position as a Sales Consultant with Purdy Group may be for you.
Job Description:
Customer Experience & Sales
- Greet customers promptly and professionally, creating a welcoming and customer-focused experience.
- Assist customers in identifying vehicle needs through active listening, product knowledge, and consultative selling techniques.
- Guide customers through the vehicle selection, demonstration, test drive, and purchase process.
- Clearly explain vehicle features, specifications, warranties, and available options.
- Build long-term customer relationships that support repeat business and referrals.
- Deliver a high level of customer satisfaction throughout all stages of the sales process.
Lead Management & Follow-Up
- Manage dealership-provided leads and actively develop self-generated business opportunities.
- Maintain timely and accurate customer follow-up through the dealership CRM system.
- Respond promptly to internet inquiries, phone calls, and customer communications.
- Maintain organized records of customer interactions, appointments, and sales activities.
- Participate in outreach efforts, networking, and community engagement opportunities that support dealership growth.
Operational Excellence
- Maintain knowledge of current inventory, manufacturer programs, financing options, and dealership processes.
- Collaborate effectively with management, finance, service, and other dealership departments to support a seamless customer experience.
- Ensure all required documentation is completed accurately and timely.
- Maintain a professional appearance, positive attitude, and strong attendance record.
- Support dealership standards related to professionalism, compliance, and customer care.
- Participate in training, meetings, and development opportunities assigned.
Purdy Benefits:
- Competitive Compensation
- Medical, Dental, & Vision insurance plans
- 401(k) with company-match
- Paid-time-off (PTO)
Qualifications:
- High school diploma or equivalent required.
- Previous automotive sales, retail sales, customer service, or hospitality experience preferred; or an equivalent combination of education and experience.
- Valid driver’s license and acceptable driving record required.