What are the responsibilities and job description for the Accounts Receivable Representative position at PMA Companies?
This role will be responsible for premium receivable collections and reporting related to PMA Companies and will require collection management skills and customer service excellence.
Responsibilities
Responsibilities
- Collection Management: Meet all departmental collection and processing standards for Insurance Company and TPA business segments; including research and analysis of billing and payment discrepancies and preparation of monthly collection action plans.
- Broker Management: Ensure timely, accurate payment application and minimize late reporting.
- Customer Service: Ensure prompt, complete, and professional communication with all stakeholders.
- Financial Management: Research A/R reconciliation discrepancies, identifying the root cause and resolution to minimize future instances.
- Prepare and distribute monthly billing statements with special handling requirements.
- Approve the issuance of large claim payments for our TPA.
- Enter TPA contract data in preparation for billing.
- Prepare disbursement requests for client returns and broker commissions.
- Demonstrate commitment to PMA's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
- Bachelor's degree or at least 2 years of Accounts Receivable experience
- Proficient with Microsoft Office suite
- Strong oral and written communications skills
- Excellent customer service orientation
- Strong analytical, problem solving, and settlement skills
- Strong organization and time management skills
- Ability to work well collaboratively and independently