Intake Coordinator/Receptionist

Job Overview
We are seeking a dynamic and detail-oriented Intake Coordinator/Receptionist to join our healthcare team. This vital role serves as the first point of contact for patients and visitors, ensuring a smooth and welcoming experience while efficiently managing administrative tasks. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a solid understanding of medical office operations. This paid position offers an exciting opportunity to contribute to high-quality patient care and support the seamless functioning of our clinic.

Duties

• Greet patients and visitors warmly, providing exceptional customer service at the front desk
• Manage multi-line phone systems, answer inquiries, and direct calls professionally using proper phone etiquette
• Verify insurance coverage, perform insurance eligibility checks, and assist with insurance verification processes
• Schedule patient appointments accurately using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth
• Collect and review patient documentation, ensuring completeness and accuracy for intake procedures
• Maintain and organize medical records, ensuring confidentiality in compliance with HIPAA regulations
• Assist with medical billing and collection processes, including coding using CPT, ICD-9, ICD-10 codes, and processing payments
• Support medical administrative functions such as filing, data entry, and updating patient information in various EHR systems like eClinicalWorks or Dentrix
• Coordinate with clinical staff to facilitate efficient patient flow and care plans
• Handle clerical tasks including typing reports, managing paperwork, and maintaining office supplies

Requirements

• Proven experience in a medical office environment or healthcare setting with clinic or dental experience preferred
• Familiarity with EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or similar platforms
• Knowledge of medical terminology, CPT coding, ICD coding (ICD-9/ICD-10), and medical billing practices
• Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and health information management software like Eaglesoft or Dentrix
• Excellent communication skills with professional phone etiquette; bilingual abilities are a plus for serving diverse patient populations
• Ability to review medical documentation accurately while maintaining attention to detail
• Prior experience with insurance verification, Medicare processing, or hospital experience is advantageous
• Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment
• High school diploma or equivalent required; additional certification in medical administration is preferred

Join our team to make a positive impact on patient experiences while developing your career in healthcare administration. We value energetic professionals dedicated to delivering outstanding service and operational excellence!

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Work Location: In person

Salary : $20 - $25