Shuttle Driver l The Cambria Hotel Austin Airport

All Candidates Must Be Over The Age Of 21 And Have Both A Valid Driver License And A Clean Driving Record

We are a 24 hour, 7 days a week service for guests going to, and arriving from the Austin Airport.  Shuttle drivers are responsible for coordinating with the front desk for set arrivals/departures and responding to in-the-moment requests.

Job Summary

Transport guests in a prompt, friendly and courteous manner using safe driving practices.

Summary of Essential Job Functions

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Work independently and with limited supervision
• Park guest vehicles and/or retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle.  Move from door post to and from other areas throughout the hotel in response to customer needs.
• Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
• Respond immediately to customer inquiries regarding hotel features, services and assistance.  Provide clear and understandable directions to hotel facilities and nearby attractions.
• Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
• Listen, understand and respond immediately to guest and associate inquiries and requests for assistance.
• Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
• Clearly communicate the features and services of the hotel facilities. 
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

 Abilities Required/Position Requirements

• Excellent driving record as verified by Motor Vehicle Report.
• Must by 21 years of age or older
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
• Ability to ascertain information from luggage tags and claim checks and to identify specific airline/customer pickup and drop off points and street signs. 
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property.