What are the responsibilities and job description for the Guest Service Agent | HOTEL DU PONT | Wilmington, DE position at PM New Logo?
What You’ll Do
Greet and assist guests throughout arrival and departure
Provide information on hotel services and local attractions
Handle guest requests and resolve issues professionally
Process payments, verify reservations, and maintain accuracy
Coordinate with other departments to ensure smooth service
Promote amenities to enhance the guest stay
Who You Are
Warm, polished, and passionate about hospitality
Detail-oriented with strong communication skills
Able to multitask in a fast-paced setting
Front desk experience preferred; Opera a plus
Flexible with shifts, including weekends and holidays
Why You’re Here
You understand the power of first impressions and take pride in delivering exceptional service. At HOTEL DU PONT, you help create experiences guests remember long after their stay.
If you'd like, I can update all previous job descriptions to follow the new under-250-character rule for both sections.