What are the responsibilities and job description for the Full Time Guest Service Agent | Airlie Hotel and Conference Center | Warrenton, VA position at PM New Logo?
What You’ll Do:
Here are some of the tasks you'll be responsible for daily:
- Welcome and acknowledge all guests according to company standards
- Execute housekeeping requests like extra towels, toothpaste/brush, iron, hair dryer delivery, etc
- Execute maintenance requests like TV issues, battery replacement in a remote, assistance with HVAC
- Shuttle driver, that will include pick up/drop off of the mail, assistance with fire pits
- Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- Develop and maintain positive working relationships with others, and support team to reach common goals
- Perform any job-related duties as assigned
Where You’ve Been:
We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.
Minimum Requirements:
- Self- starting personality who is reliable
- Always maintain professional appearance
- Team player who is willing to help with other duties
- Ability to lift up to 50lbs
- Valid driver’s license (required)
When You’re Here:
- Be prepared to accommodate varying schedules including nights, weekends, and holidays.
- This position will require moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
- This position will require moving for 90% of the time sometimes in varying temperatures.
- We offer excellent pay, hotel discounts, F&B discounts, and the opportunity to be part of an anything-but-standard growing hotel company.