What are the responsibilities and job description for the Front Office Manager| HOTEL DU PONT**PARTIAL RELOCATION OFFERED** | Wilmington, DE position at PM New Logo?
What You’ll Do
Lead daily Front Office operations, ensuring exceptional guest service and smooth coordination across all shifts
Manage, train, and develop the front office leadership team and line-level associates, fostering a culture of hospitality and accountability
Collaborate with Housekeeping, Engineering, Sales, and Food & Beverage to ensure guest satisfaction and seamless service delivery
Oversee staffing, scheduling, budgeting, and payroll for the Front Office department
Monitor guest feedback, service scores, and online reviews, taking proactive measures to maintain excellence
Ensure compliance with safety, brand, and operational standards, including cash handling and audit procedures
Serve as Manager on Duty, representing hotel leadership and responding to guest concerns with professionalism and care
Contribute to strategic planning and continuous improvement initiatives aligned with hotel goals and PM Hotel Group standards
Who You Are
An accomplished hospitality professional with 3–5 years of front office management experience in a luxury or full-service hotel environment
A confident leader who inspires and develops teams through mentorship, communication, and example
Detail-oriented and analytical, with strong financial acumen and experience managing departmental budgets
Proficient in hotel management systems (Opera PMS preferred) and familiar with revenue and forecasting principles
Adaptable and composed under pressure, with a genuine passion for creating memorable guest experiences
Flexible to work varied shifts, including weekends and holidays, as business demands
Why You’re Here
You understand that the Front Office is the heartbeat of the hotel—and that every guest interaction shapes our reputation. You thrive in a leadership role that blends operational excellence with authentic hospitality. At HOTEL DU PONT, you’ll help lead the relaunch of an icon, ensuring each guest is welcomed with warmth and leaves with lasting memories.
Lead with integrity. Elevate every arrival. Be part of the relaunch of an icon.
**PARTIAL RELOCATION OFFERED**