What are the responsibilities and job description for the General Manager| Embassy Suites Tysons Corner | Vienna, VA position at PM Hotel Group?
We’re looking for an experienced General Manager who has overall responsibility for the successful operation of the hotel and for meeting or exceeding the objectives for all areas of the property. You will provide overall direction and guidance to your team while managing the day-to-day leadership and management of all company facets.
- Own all areas of the operation, including front office, food & beverage, housekeeping, engineering, sales & events.
- Lead through your leadership team to maximize financial performance while upholding quality standards, maximizing levels of guest satisfaction, and maintaining colleague engagement.
- Direct the development and execution of the annual strategic plan, the annual budget, and operations plan, emphasizing balanced growth and consistent profitability.
- Communicate the direction and purpose of all initiatives, resulting in colleague & leader ownership, pride, and desired results.
- Achieve and maintain superior balanced scorecard results (revenue, STR, GOP, guest experience, colleague engagement, asset maintenance, etc.), with an unrelenting desire to exceed previous outcomes.
- Inspire and motivate your leaders and colleagues to foster a guest-focused and results-oriented environment.
- Deliver best-in-class guest service and satisfaction by executing against the Modus Ethos, through avenues such as training, survey analysis, feedback, and incentive programs.
- Provide experiences that go above and beyond, creating raving reviews, and attracting media attention, through seasonal programming and community partnerships, all within the parameters of budget and expenses.
- Actively seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack.
- Create and promote learning opportunities and development plans for direct reports, fostering a culture of development.
- Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued.
- Manage the property for financial performance, working with the on-site and corporate teams to prepare materials and communicate results with hotel stakeholders.
- Collaborate with shared services partners (marketing, revenue management, people & culture), to maximize performance and engage with companywide initiatives.
- Champion our values, vision, and culture.
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