What are the responsibilities and job description for the Catering Sales Manager | Sheraton Portland Airport Hotel position at PM Hotel Group?
RESPONSIBILITIES AND AUTHORITIES:
- Solicit and develop new business accounts
- Maximize potential room revenues by upselling
- Achieve guest satisfaction through product knowledge and honest communication
- Support of staff personnel
- Continue client relations with current accounts
- Maintain professionalism at all times while serving as an agent of the hotel
- High school and at least two years of college courses, preferably in the areas of business or hospitality industry.
- Three to five years experience in the hospitality industry, with at least one year in the field of Sales and Catering preferred.
- Previous sales experience with the market or a like type market.
- Possess excellent verbal and written communication skills.
- Direct sales calls - 10 to 15 per week to both local and out-of-market areas to establish new business as well as continue relationships with current clients.
- Telephone solicitations - 25 to 30 per week to establish new business and qualify possible future accounts
- Five lunch appointments, site inspections or in-house solicitations per week to familiarize potential clients with the hotel's facilities and services.
- Participation in trade shows and industry-related organizations as outlined in the Marketing Action Plan. Participation geared toward increased awareness of the Sheraton Portland Airport Hotel in both the local and feeder markets.
- Development of and participation in local and out-of-market sales blitzes along with coordination of proper follow through for potential future business. This follow through will include telemarketing, correspondence and additional direct solicitation.
- Responsible for acting as an in-house sales representatives for sales inquiries. These inquiries should also be used for further qualification of accounts as well as showcasing the property through site inspections.
- Knowledge and proficiency of MOST system. Daily use of trace system along with input of necessary information, updates and the ability to generate reports for assistance in solicitation efforts.
- Responsible for achieving budgeted goals.
- Proposal for future business, follow-up on sales calls, blitzes and telemarketing.