What are the responsibilities and job description for the PBX Operator | Renaissance Harborplace Baltimore Hotel position at PM Hospitality Strategies, Inc.?
What You’ll Do:
You will be at the center of the hotel's universe-the front office. As the PBX Operator, you’ll be at the center of all hotel communications – and you’ll coordinate all of it. From assisting with external calls to internal calls to facilitating emergency procedures, the PBX Operator plays a vital role in the hotel’s communications network.
Here are some of the tasks you’ll be responsible for on a daily basis:
- Promptly answer telephone calls and greet callers with a positive and clear voice.
- Receive wake-up call information and input into the automated wake-up system
- Act as dispatcher for security, guest services, and property operations associates. Provide timely information via paging system and two-way radios to associates in response to emergencies and guest requests.
- Redirect calls as needed.
Where You’ve Been:
We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of customer service experience. Most importantly, you’re someone who can communicate with guests and associates in a professional and positive manner at all times.
When You’re Here:
Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Experience
Preferred- 1 year(s): Customer service
Behaviors
Required- Loyal: Shows firm and constant support to a cause
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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