AM Club Lounge Attendant | Sheraton Portland Airport Hotel

Job Summary

Responsible for preparing and serving the daily complimentary breakfast bar, greeting each guest and ensuring guests are satisfied.

Summary of Essential Job Functions

• Set up and maintain the breakfast bar in an attractive, standardized and full-looking manner. Keep area organized and clean, and replenish depleted items

• Take inventory of food and beverage and supplies needed for each day. Order or purchase food supplies.

• Prepare various food items as needed.

• Set up serving dishes/trays, utensils, cups and other paper products.

• Clear and clean vacated tables.

• Wash equipment and return it to storage. Return reusable food to storage.

• Respond to all guest requests for additional breakfast items, hotel information, directions, and any other assistance.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Abilities Required

• Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to grasp, bend, lift and/or carry, or otherwise move or push goods on a cart weighing a maximum of 50 lbs., on a continuous schedule.

Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.

Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:
The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.