Technical Sales Associate

(This position does not support sponsorship.)

Check us out at: http://www.simple2hire.com/PTC_info.html
(See what we do what it's like to work with us, benefits and the TV Shows we've been)

Plymouth is a 95-year-old, 5th generation family business that is a global specialty manufacturer of carbon alloy, nickel alloy, and stainless precision steel tubing with 7 locations.

We have a great family-based culture where the CEO cares for our employees vs. a number. We have 4 strong Plymouth Pillars we stand by; People, Customer Focus, Community & Environment, and Long-Term Sustainability which we make decisions based on living our Plymouth Pillars- It’s not lip service.

Excellent opportunity to join a family-owned manufacturing company in business since 1924, with a great culture where people are valued.

Plymouth Tube is looking for an enthusiastic, ambitious team member to join the East Troy, WI team. This person must love change, be self-motivated and inspire othersinside and outside the department. Individual should be able to communicate directly and openly with all levels in our organization. There will be many opportunities for thesuccessful candidate to engage their innovative and creative problem-solving skills to help move the department to the next level. It is a must that the Customer Service Representative has a high degree of personal integrity in dealing with customers and co-workers and will represent Plymouth Tube Company in a professional manner. The successful candidate will live in both the big picture as well as in the details, desire to make an impact, and work well on a team and individually.

YOU’LL BE RESPONSIBLE FOR:

As a Technical Sales Associate, you'll use your technical expertise to recommend the best products and services to our customers. But don't worry, you don't have to be a robot! We want someone who can connect with our customers and make them laugh.

The responsibilities of this position include but are not limited to:

• Act as customer advocate inside Plymouth.
• Assist customers in understanding and applying technical information about Plymouth Engineered products and services.
• Handle inbound customer calls regarding the technical specifications of materials, products, services, and delivery schedules.
• Maintains database to allow for outbound lead follow-up calls to potential and existing customers to qualify leads and sell products.
• Investigate and resolve customer problems relative to technical issues and questions that may arise with regard to our products.
• Interface as a key team member with Sales, Marketing, Operations, Finance, and other departments on important activities.
• Tracks internal stock levels and outside processing activities for contract customers.
• Respond to customer inquiries (type formal quotes and prepare reports of business transactions as requested).
• Develop strong relationships with multiple levels at each assigned account.
• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Responds to all customers with urgency and professionalism.
• Participate in marketing strategy development, provide data as needed.
• Own and role model Plymouth Tube values and behaviors by embracing and participating in an operating culture that promotes involvement, communication, mutual trust & respect, expectations and accountability, and a passion for excellence.
• Understands, applies, and advocates all Company Environmental and Safety policies, procedures, and standards.
• Understands, applies, and advocates all Company Quality Standards.
• Attends all prerequisite training as required by management.
• Has the authority to stop process to correct quality, safety or environmental problems, and to promptly notify Supervisory personnel when processes are non-compliant.
• Is a power user of Plymouth’s pricing and costing tools and has the authority to price RFQs within pricing parameters as defined by Plymouth work instructions

WHAT YOU’LL NEED TO SUCCEED:

Educational and Experience Requirements:

Associate degree or equivalent from two-year College or technical school; or 1-2 years related experience and/or training; or equivalent combination of education and experience. Excellent communication skills including telephone, written and face to face.

Technology and Equipment: To perform this job successfully, an individual must have a working knowledge of:

• Windows operating systems & programs
• Microsoft Office Suite
• Axiom
• Outlook
• CRM
• ShapeBoss

Language Skills:

To perform this job successfully, an individual should possess the following language skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

And the best part? We offer benefits that are so good, they'll make you want to do a happy dance:

• Competitive base salary with commission opportunities. (cha-ching!)
• Comprehensive medical, dental, and vision benefits (no more squinting at spreadsheets!)
• 401(k) retirement plan with employer match (because let's face it, we're all getting old)
• Paid time off, including vacation, sick, and holidays. (hello, tropical getaway!)
• Company-paid training and development opportunities. (who doesn't love free stuff?)
• Opportunities for career growth and advancement (move on up, baby!)

So if you're ready to bring your technical skills and comedic timing to our team, apply now! We promise we won't make you wear a clown nose... unless you want to.

Competencies/Desired Characteristics:

• Build and maintain customers’ relationships.
• Must be self-motivated and able to work without direct supervision.
• Receptive to new and different ideas
• Strong time management skills
• Demonstrates attention to detail.
• Ability to manage difficult or emotional customer situations.
• High level of integrity
• An outstanding work ethic
• Enthusiastic, positive, and self-confident
• Strong team player
• Occasional travel may be required.

Whew! That's a lot of stuff!
Oh yeah, and we are an
Equal Opportunity Employer: Minority/Female/Disability/Veteran

Job Type: Full-time

Pay: $43,360.00 - $65,040.00 per year

Benefits:

• 401(k) matching
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

Salary : $43,360 - $65,040