What are the responsibilities and job description for the Customer Service Representative- Manufacturing Industry- Plymouth Tube Co- Salisbury MD position at Plymouth Tube Co?
Customer Service Representative/ Inside Sales - Salisbury MD
Celebrating 100 years in 2024, Plymouth Tube Company is a 5th-generation family-owned Manufacturer of Structural Steel Tubing & Engineered Shapes/Metal Extrusions to a wide variety of OEM Customers in Aerospace, Space, Power Generation, and Heavy Equipment. Highly stable.
About the job:
The Customer Service Representative (Similar to Inside Sales Project Coordinator- NOT a call center ) is responsible for providing excellent customer service both external and internal. Must gain an in-depth knowledge of the company products and programs while establishing a working relationship through timely and accurate day-to-day custom order fulfillment, involvement with pricing administration and other customer duties.
WHAT YOU’LL BE DOING:
- This position requires being on location.
- Initiates, processes, expedites, and revises customer orders from our Equipment/Aerospace Manufacturer Customers as needed.
- Provides timely and accurate information to incoming customer order status and product knowledge requests and identifies customer requirements & specifications for the Quote.
- Adding new customers to Axiom/Epicor
- Manages turnkey programs with outside processors ensuring timely delivery to key customers.
- Communicates with key customers on a weekly basis on issues such as order status, making timeline revisions as well as changes & modifications to orders and communicating information to managers.
- Identifies customer requirements and accurately responds to customer inquiries.
- Maintains order schedule for mill visibility to ensure on time delivery.
- Evaluates customer complaints, initiates process by entering information into CSR database, investigates & determines findings, resolves customer issue and / or delegates to appropriate department manager to resolve.
- Acts as a customer advocate inside Plymouth Tube
- Collaborates closely with sales, operations, finance, and other departments.
- Adheres to established mill parameters.
- Proactive in customer interactions.
- Informs sales of new quotes, invoicing, credit, customer issues, etc.
- Support marketing, sales and manufacturing departments with additional projects and administrative duties as needed.
WHAT YOU’LL NEED TO SUCCEED:
- AT least 3 years customer experience in a Manufacturing-B2B environment. It isn’t a call center.
- AS degree or BS desirable
- Working knowledge of manufacturing processes and/or aptitude and desire to learn.
- Experience in solving customer problems.
- Proven ability to multi-task and prioritize.
- Strong analytical skills.
- Must be self-motivated, have a high sense of urgency, be able to problem solve complex situations, be resourceful.
- Must be computer literate and proficient with MS Office.
- Excellent oral and written communication skills are required.
WHAT WE OFFER YOU:
Benefits effective 30 days from date of hire.
Medical, Dental and Vision, HSA, FSA
401k Matching, Life Insurance, STD/LTD
100% covered tuition reimbursement (including books & reasonable expenses)
Wellness Program / Lifestyle Rewards / Employee Assistance Program (EAP)
Paid Time Off & Holidays
Career Arching: Plymouth allows for a great depth & breadth of knowledge in which you can wear many hats and be exposed to several opportunities
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Job Type: Full-time
Pay: $25.14 - $30.17 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Will you now or, in the future ever require sponsorship to work in the US?
- Order Management experience from B2B Manufacturing?
Work Location: In person
Salary : $25 - $30