What are the responsibilities and job description for the Senior Underwriting Quality Assurance Analyst position at Plymouth Rock Assurance and Careers?
Senior Quality Assurance Analyst – Home Underwriting
Are you passionate about excellence, accuracy, and continuous improvement? Do you excel at evaluating complex underwriting work and influencing teams toward higher standards of quality? We are seeking a Senior Quality Assurance Analyst to join our Home Underwriting Department. In this senior role, you will serve as a subject-matter expert and strategic partner, ensuring the integrity, consistency, and reliability of our underwriting processes and driving quality initiatives across the organization.
Key Responsibilities
- Lead comprehensive audits and quality reviews of home underwriting files to ensure adherence to internal guidelines, regulatory requirements, and industry best practices.
- Oversee and execute targeted quality reviews connected to new underwriting initiatives, both for new business and renewal workflows, offering expert guidance and insight.
- Analyze complex underwriting decisions to identify trends, recurring issues, and opportunities for process optimization. Partner with leadership, trainers, and underwriters to implement meaningful corrective actions.
- Own and enhance the department's annual agency audit program, setting standards for compliance and ensuring accurate, timely execution.
- Prepare and deliver detailed reports, recommendations, and presentations to department leadership and key stakeholders, providing clear and constructive insights.
- Develop, refine, and maintain quality assurance standards, policies, and procedures, ensuring they reflect current best practices and evolving business needs.
- Monitor, interpret, and report on quality metrics, driving improvements through dashboards, scorecards, and data-driven tools.
- Serve as a resource for regulatory and underwriting expertise, staying current with relevant laws, regulations, and changes affecting home insurance.
- Mentor and support junior analysts, fostering growth and consistency across the QA function.
Qualifications
- Bachelor's degree required.
- 5 years of experience in home underwriting, quality assurance, or a closely related discipline.
- Advanced understanding of underwriting guidelines, risk assessment, regulatory requirements, and quality assurance methodologies.
- Demonstrated ability to lead reviews of complex underwriting files and influence decision-making across teams.
- Exceptional analytical, problem-solving, and organizational skills.
- Strong written and verbal communication skills, with the ability to deliver clear, actionable feedback at all levels of the organization.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with data visualization tools a plus.
- Ability to work independently, manage multiple priorities, and thrive in a fast-paced, collaborative environment.
- High level of integrity, professionalism, and attention to detail.
Salary Range
The pay range for this position is $75,000 to $106,500 annually. Actual compensation will vary based on multiple factors including experience, knowledge, scope of role, business needs, geographical location, and internal equity.
Benefits & Perks
- Paid time off
- Free onsite gym at our Boston location
- Tuition reimbursement
- Low-cost, high-quality health insurance (medical, dental, vision) starting Day 1
- Robust health and wellness programs
- Auto and home insurance discounts
- Matching donation opportunities
- Annual 401(k) employer contribution
- Multiple Paid Family Leave options, including Paid Parental Leave
- Professional development resources
- Convenient locations and pre-tax commuter benefits
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic. We have built an unparalleled reputation for service, continuously investing in technology and fostering an empowering environment where our employees thrive. The Plymouth Rock group employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent.”
Salary : $75,000 - $106,500