What are the responsibilities and job description for the Lead Safety Ambassador position at Plymouth Housing Group?
SALARY
$32.62 - $37.49 per hour
New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.
BENEFITS
We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits.
LOCATION
Seattle and Surrounding Areas, WA (In-Person)
JOIN OUR MISSION TO END HOMELESSNESS
Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility: We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress.
ABOUT THIS ROLE
We're seeking a Lead Safety Ambassador to guide our Safety Ambassador team and maintain safety across Plymouth properties. This frontline leadership role combines direct oversight, coaching, and field support for Safety Ambassadors with hands-on safety presence in higher-incident or understaffed buildings.
You'll uphold our mission by fostering trauma-informed, culturally responsive safety practices that support resident stability and staff confidence.
PRIMARY RESPONSIBILITIES
Leadership & Team Supervision
- Provide daily guidance, coaching, and performance support to the Safety Ambassador team.
- Train new team members on de-escalation, trauma-informed care, incident reporting, floor checks, and Plymouth-specific safety procedures.
- Model professional conduct aligned with our mission, cultural proficiency, and harm-reduction framework.
Safety Monitoring & Incident Response
- Maintain physical presence in higher-incident or understaffed Plymouth properties as identified by Safety Management.
- Monitor cameras and respond to radio/phone calls from building staff requesting backup.
- Conduct regular internal/external safety walkthroughs using Plymouth-funded transportation.
- Assist with resident evictions or critical incidents requiring stabilization support.
- Document safety interactions and ensure Ambassadors meet reporting standards.
Resident & Staff Support
- Build rapport with residents to prevent and de-escalate conflicts.
- Support frontline staff providing trauma-informed care during mental health crises, verbal aggression, or physical outbursts.
- Collaborate with Residential Specialists and building staff on safety concerns and tenant issues alongside the Crisis Intervention Manager.
Policy, Compliance & Communication
- Uphold organizational policies using trauma-informed, culturally responsive approaches.
- Identify hazards and escalate to Safety Management or Crisis Manager.
- Compile shift summaries, incident trends, and improvement recommendations for leadership.
- Support rollout of new safety initiatives, protocols, and training.
KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU
- Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
- Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
- Builds trust across diverse backgrounds to create safe, welcoming communities.
- Communicates effectively across differences with self-awareness and humility.
- Expert in de-escalation, mediation, conflict resolution, and trauma-informed practices.
- Remains calm in verbal/physical aggression situations.
- Strong communication and rapport-building with residents in crisis.
- Physical stamina for extended property patrols and walking.
QUALIFICATIONS
- High school diploma or equivalent required.
- Additional training in social services/behavioral health preferred.
- Valid Washington driver's license required.
- 1 years in safety, crisis intervention, housing services, mental health, or related field with vulnerable populations.
- Proven de-escalation, mediation, and trauma-informed skills.
- Ability to stay grounded amid verbal/physical aggression.
- Strong communication for crisis rapport-building.
- Physical ability for property patrols and extended walking.
- Experience in supportive housing, homelessness services, social services, mental health, or harm reduction is preferred.
- Leadership, mentoring, or team coordination experience is preferred.
- Familiarity with Housing First and supportive housing models is preferred.
Join us and be a catalyst for positive change!
Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.
Salary : $33 - $37