Home Health Services - Administrative Assistant

PURPOSE OF THE JOB

To provide administrative support for Care Management and Home Care.

DUTIES/RESPONSIBILITIES

Care Management

• Greet and assist residents and or guests.
• Answer the phone and take messages and provide basic information about Care Management.
• Keep Care Managers assignments updated as directed.
• Update and post Admission/Discharge list daily.
• Update Client/Resident face sheet and pertinent information as needed
• Assist with organizing educational programs and marketing
• Distribute and track any Staff mail and communications
• Assist with projects as requested by Director of Care Management
• Pick up and deliver residents mail as requested.
• Assist with Fire Drills
• Provide appropriate departments with updated information i.e. MD visit outcome, transportation requests
• Conducts oneself with the highest degree of honesty and integrity in every interaction.
• Demonstrates a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors.
• Demonstrates respect and compassion in every interaction
• Assist with scheduling and coordinating appointments/Transportation.
• Order office supplies.
• Assist with processing LTC insurance claims as assigned.
• Communicate with healthcare providers and patients.
• Perform all other duties as assigned by DOCM

Home Care

• Drop off/pick up mail from Front Desk.
• Answer Homecare phone
• Update changes, as needed, in phone directory, face sheets, closing of file, initiate files for new residents, changes to resident files, etc. 
• Order office supplies and med boxes, as needed.
• Update staff list from new hire, separated or change of status emails from Human Resources.  Send updated staff list to Administrator of Strategic Health Initiatives.
• Billing for all LTC policies and facility
• Perform all other duties as assigned by DHCBS

SUPERVISORY RESPONSIBILITY

• This position has no supervisory responsibility.

QUALIFICATIONS

Education: 

• Minimum high school diploma or equivalent, with specialized training. 

Experience:

• Minimum three years administrative employment experience. 

General:

• Must have strong organization and planning skills. 
• Must be a detail-oriented person and able to perform duties with great accuracy on a daily basis.
• Must have excellent personal skills, demonstrating the ability to conduct oneself in a non-controversial style; a style that inspires the respect of others and promotes a sense of trust in the individual’s competence. 
• Must have good communication skills, speaking, writing, and listening.
• Must be fluent in English.
• Must have excellent computer skills.
• Must be proficient with Microsoft Office programs with emphasis on Excel, Outlook, PowerPoint, Publisher, and Word, with the ability to learn and use proprietary software as required. 

CERTIFICATES/LICENSES/REGISTRATIONS

• This position does not require any certificate/license/registration.

PERSONAL REQUIREMENTS

• Support Plymouth Harbor’s mission, striving daily to ensure the best possible outcomes for the health and well-being of residents and staff. 
• Maintain high personal standards for performance and encourage others to do the same.
• Must be able to get along with others and work as a team player.
• Maintain confidentiality in all Plymouth Harbor, resident, and team member matters. 
• Use good judgement and make independent decisions when circumstances warrant such action.
• Work harmoniously with all persons residing in, employed by, or associated with, the organization. 
• Be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people. 
• Wear Plymouth Harbor team member i.d. badge at all times when on duty. 
• Abide by the dress and grooming guidelines established for the department and possess good personal hygiene habits.