What are the responsibilities and job description for the Route- Mat Service Representative position at Plymate Inc?
Position Summary
The Mat Service Representative Trainee is responsible for delivering, servicing, and maintaining Plymate mat accounts while providing professional, courteous service to customers. After completing a training period, representatives transition into the next available service route. This role ensures accurate delivery and billing, addresses customer concerns promptly, and builds strong customer relationships to support retention and growth.
Essential Duties & Responsibilities
Safely operate a box truck and load/unload product daily.
Deliver products accurately and on schedule to customer locations.
Develop and maintain professional relationships with customers.
Identify additional sales opportunities and support contract renewals.
Coordinate service activities to achieve company goals, including profitability and customer retention.
Complete route objectives on a daily, weekly, monthly, and quarterly basis.
Resolve customer concerns promptly or escalate issues when necessary.
Adhere to all company policies and safety procedures.
Qualifications
Prior service/route or sales experience, preferably in a service-related environment.
Some successful college coursework preferred.
Clean criminal history required.
Skills & Abilities
Language Skills
Ability to read, analyze, and interpret simple financial reports.
Ability to clearly and effectively communicate with customers.
Mathematical Skills
Ability to apply basic mathematical concepts.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Technical Skills
Ability to learn and become proficient with FileMaker, AS400, and handheld computer systems.
Certificates, Licenses & Registrations
Valid chauffeur’s license (or ability to obtain within seven days of hire).
Acceptable driving record, per company vehicle insurance requirements.
Compliance with company motor vehicle policy.
Physical Demands
Sit, stand, and walk continuously throughout the day.
Frequently climb, bend, twist, stoop, and reach overhead.
Lift up to 50 pounds continuously and up to 100 pounds frequently (up to 5 hours/day).
Push/pull carts up to 300 pounds frequently (up to 5 hours/day).
Operate a motor vehicle for extended periods.
Work Environment
Exposure to outdoor temperatures and manufacturing environments.
May require use of PPE, including steel-toed safety shoes.
Noise and lighting consistent with a traditional manufacturing setting.
Compensation
Base Pay: $1,600 per pay period (trainee level).
Sign-On Bonus: Eligible for up to $1,100.
Salary : $41,600