Practice Manager

Plush Laser is a boutique laser experience led by medical professionals. We deliver an elevated, friendly, and results-driven experience—every time.

As Practice Manager, you’ll lead the Birmingham clinic day-to-day—owning operations, guest experience, team performance, and location-level results. You’re an organized operator and people-first leader who coaches to process, metrics, and standards.

Who You Are (Our Ideal Fit)

• Leader: You naturally lead, coach, and inspire a high-performing team.
• Relationship-Driven: You build trust with team members, guests, and local partners as the face of Plush in the community.
• Entrepreneurial Owner: You take initiative, solve problems, and treat the business like it’s your own.
• Growth-Oriented: You bring a positive, solutions-first mindset with strong EQ; you love feedback and continuous improvement.
• Detail-Obsessed Operator: You care about the small touches that create an elevated atmosphere and keep the daily “ship” running smoothly.
• Adaptable: You navigate change with calm, communicate clearly under pressure, and stay flexible/resilient.

What You’ll Do

Operations & Experience

• Lead daily clinic operations to Plush standards.
• Facilitate daily huddles; align the team on goals, promos, and priorities.

People Leadership

• Hire, onboard, and develop FOH, RN & sales teams; set clear expectations and coach to performance.
• Build a positive, accountable culture aligned to Plush Core Values (elevated guest experience, collaboration, growth, celebration).
• Hold the team to SOPs, service standards, safety and compliance.

Sales Support (Backup/Coverage)

• Provide supportive sales coverage for consultations or promo days when needed (not the primary seller).
• Coach FOH/RN team on assisted sales: product recommendations, service add-ons, and promotion education.
• Track key metrics daily and celebrate team wins.

P&L & Performance

• Support location P&L: help drive revenue initiatives, manage controllables, and protect margins.
• Maintain weekly KPIs/dashboards; act on insights to improve results.

Community, Events & Partnerships

• Support local pop-ups, bridal shows, and brand partnerships: set-up, guest engagement, lead capture, and follow-through with the team.
• Collaborate with marketing on in-clinic promotions and basic BTS content capture (quick phone photos/video).

Schedule & Compensation

• Full-time, on-site in Birmingham; weekends required; occasional evenings for events/promo days.
• Compensation: Competitive base salary * performance incentives (revenue share monthly bonus) * complimentary employee treatments/skincare perks.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• What do you know about Plush Laser and why are you excited about the opportunity to join our team as a Practice Manager?

• As a Practice Manager, how would you ensure an elevated guest experience while also meeting operational, revenue and profitability goals? Share specific strategies or examples from your past roles.
• What specific skills and strengths do you bring that will enhance our clinic’s operations and team performance? Please provide examples relevant to leadership, direct sales, and clinic management.
• Tell us about your experience with managing teams, achieving revenue targets, and handling P&L responsibilities. Include specific accomplishments and how you’ve overcome challenges in these areas.
• What unique qualities or experiences do you have that set you apart from other candidates for the Practice Manager position? How will these contribute to our team and clinic success?
• What does your current work availability look like, and how flexible are you with working weekends or attending local events as needed for this role?
• What are your salary requirements?

Work Location: In person

Salary : $60,000 - $80,000