Program Manager

Benefits:

• 100% Employer Provided Medical Insurance
• 100% Employer Provided Dental Insurance
• 401(k)
• Company parties
• Paid time off
• Parental leave
• Training & development
• Wellness resources
  
  
  

The Program Manager for the Community Treatment Residence oversees daily program operations to ensure a safe, well-run, and therapeutically supportive environment for youth. This role provides supervision and guidance to residential staff, maintains staffing and program schedules, ensures adherence to policies, and supports trauma-informed and permanency-focused practices. The Program Manager collaborates closely with clinical staff, manages documentation and critical incidents, supports MAP compliance, and participates in staff hiring, training, and performance evaluations. Overall, the role ensures high-quality care, consistent program implementation, and smooth daily functioning of the residence.

Essential Job Functions:

• Authentically engage youth and families in a youth-guided, family centered, culturally competent and strength-based way.
• Create and distribute a staff schedule every two weeks to ensure the program is appropriately staffed and always in ratio
• Ensure that staff consistently follows all approved programmatic policies and procedures of the program.
• Devise implement and monitor staff specific corrective action plans.
• Ensure that the program is always clean, organized, and safe.
• Provide effective supervision in accordance with the Plummer Youth Promise Supervisory Framework to Shift Supervisors and Residential Counselors to ensure their practice and interventions with residents are reflective of Plummer’s Values and operating principles.
• Oversee the daily meal planning to ensure it is implemented per program policy.
• Oversee the implementation of the daily program schedule to ensure fidelity.
• Ensure that the Residential staff and program interventions are reflective of a permanency focused and trauma-informed mindset.
• Work collaboratively with Clinical staff to monitor and document resident treatment progress.
• Effectively engage residents through the Collaborative Problem Solving (CPS) Approach. Effectively implement Plan B’s and document on APRICOT.
• Actively participate in a bi-monthly schedule of CPS Assessments on behalf of residents.
• Effectively utilize Therapeutic Crisis Intervention “TCI” to maintain safety in the program.
• Conduct annual performance reviews for all direct reports in accordance to Plummer Youth Promise policy
• Consistently document all resident interventions on APRICOT progress notes.
• Work collaboratively with the Clinical Director to ensure program census meets budgetary projections.
• Assist in screening and monitoring serious critical incident reports
• Consistently monitor the daily communication log to ensure accuracy and consistency of log entries.
• Attend quarterly treatment meetings, Foster Care Reviews and Court dates on behalf of residents.
• Devise implement and monitor staff specific corrective action plans.
• Provide on-going support to the Program Nurse to ensure MAP compliance and quality and safe medication administration.
• Actively engage in related PQI activities as articulated in Plummer’s PQI plan.
• Participate in Development and Practice Leadership activities when requested.
• Assist with the hiring and training of new program employees.
• Participate in an on-call rotating schedule.
  
  
  

Other Duties and Responsibilities:

• Attend and actively engage in monthly leadership meetings as needed
• Other duties as assigned.
  
  
  

Competencies:

Communication: Shares appropriate information to keep people informed; Communicates clearly and effectively in writing and person; Adheres to both written and verbal reporting communication policies.

Conflict Management: focuses on solving conflict, not blaming; Maintains confidentiality; Keeps emotions under control; remains open to, and listens to, other ideas and tries new things

Will embrace constructive change even if personally difficult to do.

Initiative: Exhibits strong effort and desire to accomplish what is undertaken; expresses opinions in an appropriate manner; Is engaged in the process; Is proactive; Creates program ideas and activities

Managerial Responsibility: Includes staff in planning, decision making, facilitating process improvement; takes responsibility for subordinate activities; Makes self-available to staff; Provides regular supervision and performance feedback; identify needs of the program; Create, delegate, and implement program plans/

Self-Awareness & Development is aware of own strengths and areas of development; open to constructive feedback from others; Works to overcome limitations; Active in professional development.

Teamwork: Works cooperatively with others; contributes to achieve a common objective; Makes decisions that benefit the team; Assists others when needed; Celebrates wins together.

Managing On-going Tasks: Manages the on-going operations of the program; Appropriately manages his/her time; Readiness/preparedness for work; follows program policy and protocol; makes informed decisions.

Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness

Preparation, Knowledge, Skills & Abilities:

• A bachelor’s degree in a related field (May be substituted with at least 5 years’ experience working in a residential Setting)
• Minimum 2 years of Supervisory experience preferably in a Residential Treatment setting
• Ability to manage quick-paced stressful environment independently and support others to work effectively within that environment.
• Excellent teambuilding, teaching, and leadership abilities
• Excellent written and oral communication abilities
  
  
  

Woking Conditions/Physical Demands:

• Valid Massachusetts Driver’s license and Acceptable Drivers History
• Visual and hearing acuity to perform job functions
• Ability to ascend and descend stairways