What are the responsibilities and job description for the Lead HVAC Technician position at Plumbing Systems Inc (PSI)?
About Plumbing Systems Inc. (PSI)
Plumbing System Inc. is an established company with over 30 years of experience providing top-tier service and quality products in many areas around the Vail Valley and Summit County area.
About This Role
Diagnose, lead, and oversee the repair and installation of heating and cooling systems while guiding both customers and team members to confident, high-quality outcomes. As a Lead HVAC Technician, you will set the standard for technical excellence, customer experience, and team performance at Plumbing Systems Inc. (PSI).
What You'll Do Here
- Lead and perform advanced HVAC diagnostics, service, and installation on residential and light commercial systems.
- Serve as the on-site technical expert, supporting and guiding technicians and apprentices.
- Establish strong customer rapport and confidently recommend the right products and services.
- Ask strategic lifestyle and system-use questions to accurately troubleshoot system issues.
- Educate customers on repair vs. replacement options, financing, and maintenance plans.
- Identify and present replacement opportunities for aging or inefficient systems.
- Hold yourself and your team accountable to service KPIs, revenue goals, and quality standards.
- Ensure jobs are completed efficiently, safely, and up to PSI standards.
- Maintain a clean, organized job site and a fully stocked, well-managed truck.
- Collaborate with dispatch and customer service to maximize schedule efficiency and customer satisfaction.
- Train, mentor, and develop apprentices and junior technicians in the field.
- Participate in trainings, meetings, and continuous improvement initiatives.
- Ensure accurate and timely completion of invoices, job notes, and system documentation.
We'd Love To Hear From You If You Have
- Active HVAC license with strong knowledge of local codes and best practices.
- 5 years of HVAC experience with proven leadership or lead technician experience.
- Expertise in diagnosing, repairing, and installing residential and light commercial HVAC systems.
- Ability to read blueprints, schematics, and technical diagrams.
- NATE certification (or willingness to obtain).
- Strong leadership, coaching, and mentoring abilities.
The pay for this position is $35-$45/hour or more depending on job-related knowledge, skills, experience, and location, plus performance based incentives. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.
Benefits and Perks:
Plumbing Systems Inc. (PSI) treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our employees with:
- Competitive Pay
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you and your family
- 401(k) with a company match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- Training and Career Growth: We are scaling quickly and would support this person's career growth and development
- Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
- Company Provided: Company branded attire and company vehicle provided for certain roles
Plumbing Systems Inc. (PSI) is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
Salary : $35 - $45