What are the responsibilities and job description for the Install Coordintaor position at Plumbing Systems Inc (PSI)?
About Plumbing Systems Inc. (PSI)
Plumbing System Inc. is an established company with over 30 years of experience providing top-tier service and quality products in many areas around the Vail Valley and Summit County area.
About the Role
PSI, Inc. is looking for an Install Coordinator to help ensure potential replacement sales are identified, sold & prepped for successful in-home close as well as ensure successful installation staging and completion. This position will drive replacement sales by identifying opportunities, ensuring performance metrics are met, and creating a positive & winning culture. The Install Coordinator will work closely with the Sales Manager, Project Managers, Inside Sales Representatives, and homeowners to ensure a seamless sales and installation process. This is a full-time role that will report into the Install Manager and be based out of our Gypsum, CO office.
What You'll Do
- Identify replacement opportunities from Service & Maintenance jobs
- Track status of unsold replacement estimates
- Coordinate technician turnovers
- Book webform sales leads
- Pull daily sales reports
- Ensure replacement lead coordination calls are done to set expectations with homeowners before a Project Manager visit
- Order/assist with equipment ordering (POs), permits, rebates, inspections (including failures and recalls)
- Order JB warranties and register OEM warranties; confirm warranty & equipment information in ServiceTitan
- When a replacement sale occurs, book install job in ServiceTitan
- Run financing applications for new credit and collect on completed jobs; ensure collection on every job
- Conduct happy calls / send a thank you note after every installation to ensure satisfaction
- Help the Service Manager maintain the on-call schedule with Dexcomm
- Batch sales estimate and install jobs
We'd Love To Hear From You If You Have
- Exceptional customer service skills
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Excellent written and verbal communication skills
- Strong ability to handle customer complaints and conflicts
Benefits and Perks:
Plumbing Systems Inc. (PSI) treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our employees with:
- Competitive Pay
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you
- 401(k) with a company match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- Training and Career Growth: We are scaling quickly and would support this person's career growth and development
- Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
- Company Provided: Company branded attire and company vehicle provided for certain roles
Plumbing Systems Inc. (PSI) is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.