Plumbing Branch Manager-Augusta

Branch Manager

Reports To: Operations Coordinator / COO

Functionally guided by the Operations Coordinator for scheduling and workflow compliance.
Supervises: Local Field Supervisors, Quality Inspectors, Install Crews, and Warehouse Staff
Location: Augusta Branch
Type: Full-Time-Salary, Leadership ($55,000-$75,000 Based on Experience)

Position Purpose

The Branch Manager is responsible for leading all branch-level operations to ensure consistent, high-quality, and profitable performance.
This includes managing field crews, quality inspectors, warehouse operations, and local builder relationships. The Branch Manager ensures jobs are completed safely, on time, and to company quality standards while maintaining profitability.

This role directly manages local production, quality, staffing, and builder relationships while coordinating closely with HQ functions (Scheduling, Procurement, and HR) to make sure our company standards are upheld tightly.

The Branch Manager acts as the Head of their branch; accountable for local results, people, safety, and culture

The Branch Manager reports functionally to the Operations Coordinator for daily operations and coordination. Reports organizationally to the COO for leadership accountability, performance reviews, and strategic direction.

Key Responsibilities

Leadership & People Management

• Lead, coach, and motivate Field Supervisors, Quality Inspectors, Install Crews, and Warehouse staff.
• Conduct weekly branch meetings to align schedules, production goals, safety, and quality priorities.
• Perform ride-along and job-site visits regularly to ensure standards and morale remain high.
• Enforcement of company values; quality, teamwork, accountability; in daily decision-making.
• Support recruiting and onboarding efforts. As well as handle any necessary disciplinary actions or offboarding’s in partnership with HR.
• Deliver performance feedback and coordinate with the Operations Coordinator for training or corrective actions.

Operational Management

• Own branch-level production performance, labor utilization, and job completion timeliness.
• Manage the scheduling interface with HQ’s Operations Coordinator to ensure daily field readiness.
• Coordinate with Procurement to ensure material accuracy and job staging.
• Maintain daily visibility of field production; completions, delays, reworks, and manpower allocation.
• Oversee local warehouse inventory, ensuring organization, tool control, and material accountability.
• Ensure compliance with all company safety, installation, and quality standards.

Quality & Compliance

• Partner with Quality Inspectors to ensure all work meets Plumbing Solutions LLC standards and builder requirements.
• Use Quality Inspection reports to coach installers and identify recurring issues.
• Implement corrective measures when jobs fail inspection or exceed allowable rework thresholds.
• Work with the Field Standards & Compliance Coordinator to align local practices with company-wide standards.

Customer Relations & Builder Engagement

• Actively works to strengthen long-term builder relationships, expand project opportunities, and support builder retention and growth.
• Maintain proactive communication with builders, site supers, and local inspectors.
• Resolve builder issues promptly with professionalism and ownership.
• Ensure builder expectations are managed and exceeded through timely updates and consistent delivery.

Financial & KPI Accountability

• Track branch-level KPIs including:
  • Labor Efficiency (% of labor vs. budgeted hours)
  • Rework Rate (% of jobs requiring correction)
  • Schedule Compliance (on-time completion %)
  • Safety Incidents
  • Builder Satisfaction Scores
• Support job costing reviews and identify areas for operational improvement.

These KPIs directly align with Branch Manager performance scorecard metrics.

How the Branch Manager Leads

1. Daily:
   • Communicates with Operations Coordinator for manpower and scheduling adjustments.
   • Visits job sites and warehouse to ensure readiness and quality.
   • Stay in constant communication with the local install teams and quality inspectors to ensure installations are done on time and to our standards.
   • Responds to builder needs and team issues promptly.
2. Weekly:
   • Leads team meeting with Supervisors, QIs, and Warehouse staff.
   • Reviews KPIs and discusses performance trends with Director of Operations.
   • Review manpower and production forecasts to HQ.
3. Monthly:
   • Conducts one-on-one meetings with key field leaders.
   • Reviews rework trends and collaborate on corrective action plans.
   • Participates in leadership meetings with other Branch Managers and HQ.

Success Looks Like

A Branch Manager is successful when:

• The branch consistently achieves schedule compliance, labor efficiency, and quality goals while maintaining builder satisfaction and profitability.
• All branch jobs are completed on time, safely, and with zero to minimum rework.
• Work is completed to Plumbing Solutions Standard Installation Practices.
• The branch meets or exceeds labor efficiency and profitability goals.
• Builders trust Plumbing Solutions as a reliable, responsive partner.
• The branch team operates independently and confidently, without daily HQ intervention.
• Employee retention, morale, and accountability remain high.

Ideal Candidate Profile

• 5 years of field leadership or management experience in residential plumbing or construction.
• Extensive plumbing experience, Master Plumbing License preferred, but not required if skill level is sufficient in the industry.
• Proven ability to lead teams, manage production schedules, and maintain builder relationships.
• Strong organizational and communication skills with data-driven decision-making.
• Basic understanding of budgeting, job costing, and performance metrics.
• Deep familiarity with local building codes and installation standards.
• Demonstrated integrity, ownership mindset, and team-first leadership style.
• Willingness to work alongside the team performing various warehouse, plumbing, management tasks when needed for the Branches success.

Salary : $55,000 - $75,000