What are the responsibilities and job description for the Experienced Plumbing Service Technician — Join a Team That Values You! position at Plumbing Solutions Inc.?
Are you tired of being treated like a number at a big company? Ready to join a team where your skill is valued, your voice matters, and you can actually build a career?
Plumbing Solutions is a 26-year-old residential plumbing company in New Jersey, and we're scaling intentionally — not chaotically. We're looking for experienced service plumbers who take pride in their craft and want to be part of something built to last.
What Makes Us Different?
We operate on four core values:
- Fair — Every decision creates a win for the company, the team, AND the customer. No exceptions.
- Hungry — We're constantly improving. If you like learning and leveling up, you'll fit right in.
- Grounded — We stay calm under pressure. You're the hero showing up to save the day — act like it.
- Sharp — Show up clean, ready, and professional. Physically and mentally.
What that actually means for you:
- Organized dispatch system — no more guessing your schedule or wondering if you'll be working tomorrow
- Flat-rate pricing — no more awkward pricing conversations or wondering if you're charging enough
- Standardized service call process — we'll train you to our system and give you the tools to succeed
- Real management — weekly 1:1s, performance feedback, and a clear path to grow
What We're Looking For
Must-haves:
- Licensed NJ Journeyman Plumber (or equivalent experience working toward licensure)
- 3 years of residential service plumbing experience — you've seen water heaters, drain clogs, sewer lines, fixture replacements, and slab leaks enough times to diagnose confidently
- Customer-facing skills — you can explain what's wrong and why it matters without talking down to people
- Clean driving record and ability to pass background check
Bonus points:
- Experience with ServiceTitan or similar dispatch software
- Backflow certification, gas line experience, or other specialty skills
- Comfortable with Good/Better/Best option presentations
What You'll Do
- Diagnose and repair residential plumbing issues (service calls, not new construction)
- Present options to homeowners and help them make informed decisions
- Maintain your truck, tools, and inventory
- Follow our service call process and document work in ServiceTitan
- Communicate with dispatch and the team throughout the day
- Participate in weekly team meetings and ongoing training
What We Offer
Compensation & Benefits:
- Competitive pay based on experience and performance (we pay for skill and results, not just hours)
- Health insurance (company-supported)
- Paid time off and holidays
- Company provided truck, uniform, and tools
- Ongoing training — we invest in your development
- Performance-based incentives tied to customer satisfaction and profitability
Growth Path:
- We're scaling from $2.5M to $5-7M over the next 3 years
- As we grow, we'll need lead technicians, trainers, and service managers
- If you want to move up, there's a clear path — we promote from within
About Plumbing Solutions
We're a second-generation family business founded in 2000. We're professionalizing operations, building systems, and creating a team environment where people actually want to stay.
We're not perfect — we're in transition from a founder-led shop to a scalable business. But we're doing it the right way: with documented processes, real accountability, and respect for the people who do the work.
Our mission: Build lifelong relationships through trust and exceptional service.
Our vision: Set the industry standard in professionalism, craftsmanship, and customer experience.
If that resonates with you, let's talk.
Pay: $30.00 - $55.00 per hour
Expected hours: 40.0 – 50.0 per week
Benefits:
- 401(k) matching
- Company truck
- Dental insurance
- Fuel card
- Health insurance
- Paid time off
- Professional development assistance
- Profit sharing
- Retirement plan
- Tools provided
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $5 - $7