Dispatcher / Customer Service Rep – Plumbing

We're a family-owned residential plumbing company in Fort Lauderdale. One person runs our phone and our board. That's this job, and it's three jobs in one.

Part 1 — Answer the phone and book the job

Homeowners call because something is leaking, clogged, or dead. Half of those calls book themselves. The other half are the ones that pay you: the caller who's shopping three companies, the one who "just wants a price," the one who isn't sure it's worth fixing.

That's where you earn it — asking the right questions, setting real expectations, building enough trust in ninety seconds that they stop calling around. We give you the specials, the service-call discount, and the authority to use them without asking permission. Everything gets logged in Workiz (we'll train you).

Part 2 — Dispatch

You decide which plumber gets which job. Where they are, what the job is, how urgent it is, what it's worth. You keep the techs moving, keep customers updated, and keep the board honest.

Most of the day is manageable. Then there's a twenty-minute stretch where an invoice needs to go out, a tech isn't answering, and a customer wants a better price — all at once. If that sounds like chaos, this isn't your seat. If that sounds like a Tuesday, keep reading.

Part 3 — Save the sale

Sometimes our tech gives a price on site and the customer says no. That call comes to you. You listen, find the real objection — usually it isn't the number — and make it work: an adjustment, a different scope, a payment option. Same when someone's upset about a job. You're the one who turns it around.

This is the part most people can't do. It's the part we'll spend the most time on when we interview you, and it's the part we pay a bonus on.

What you need

• Fluent English and Spanish. Both, on the phone, every day.
• Phone experience where somebody measured you — booking rate, conversion, retention, appointment setting. Home services is the best fit (plumbing, HVAC, electrical, garage door, locksmith, pest, appliance, restoration, roofing), but call-center sales or a save/retention desk translates fine.
• Composure. Three things at once, and you still sound calm to the person on the phone.
• Reliable and on time. This seat can't be empty — when it is, the phone rings into nothing and we've paid for that call.

Nice to have, not required

• Workiz, ServiceTitan, Housecall Pro, Jobber, or similar
• Any plumbing vocabulary — the calls repeat themselves, you'll have it down in two weeks

Why here instead of where you are now

• Small team. No scripts on a screen, no QA person grading your calls, no floor manager.
• Real authority. You can discount, you can dispatch, you can make the call. We hire people we trust and then actually trust them.
• Stable and growing !
• You work directly with the owner. If something's broken in how we do things, you tell me and we fix it that week, not next quarter.
• The better you get, the more you make. That's not a slogan here, it's the bonus structure.

How we hire

A short phone call, then a in person interview. Then a paid half-day in the office with the team before either of us commits.

If you're actually good at this, that process works in your favor.

Pay: $20.00 - $30.00 per hour

Application Question(s):

• Are you fully fluent in spoken Spanish and English?
• This role is in our Fort Lauderdale office. Not remote, not hybrid. Does that work for you?

Work Location: In person

Salary : $20 - $30