What are the responsibilities and job description for the Inside Sales - HVAC position at Plumbers Supply Co.?
Counter Sales Associate — Louisville, KY (HVAC Focus)
Plumbers Supply Co. has been a trusted name in the trades for over 103 years. Family-owned, Louisville-based, and built on actually knowing the product. We're hiring a counter sales associate for our Louisville branch with a strong HVAC background — someone who can talk equipment, troubleshoot on the fly, and give contractors and technicians real answers.
WHAT THIS JOB ACTUALLY IS
You're the first person an HVAC contractor, technician, or facility manager talks to when they walk in or call. That means you need to know the product line — equipment, parts, supplies — stay composed when the counter gets busy, and give people the right answer the first time. It's a sales role, but the best counter people think like technicians who also know how to close.
DAY-TO-DAY RESPONSIBILITIES
- Greet and assist walk-in and phone customers promptly and professionally
- Recommend and sell HVAC products based on actual job requirements
- Process orders, quotes, and returns accurately
- Track shipment schedules and push on orders when a job is waiting on parts
- Be the go-to resource for product specs, cross-references, alternatives, and technical questions
- Hold a professional standard at the counter — every interaction reflects the branch
WHAT WE'RE LOOKING FOR
- High school diploma or GED
- 2 years in HVAC sales, supply house counter work, or HVAC service/installation (preferred)
- Enough product knowledge to have a real conversation with a working technician
- Self-directed — you don't need someone telling you a customer needs help
- Strong verbal and written communication
- Comfortable on your feet for a full shift and able to lift 50 lbs routinely
WHAT YOU GET
- Competitive pay
- Medical, dental, and vision insurance
- 10 paid holidays plus vacation and sick time
- Life and disability insurance
- Wellness program with incentives
- 401K with company match
- Financial planning support through Cerity Partners
If you know HVAC, work well under pressure, and want a counter role at a company with real staying power — apply now.