Counter Sales Team Lead

For over 100 years, Plumbers Supply Co has stood as a pillar of stability and family-owned culture, providing a professional home where employees are treated like family. As our Counter Sales Lead, you will be the driving force behind our customer experience, leading a dedicated team to deliver elite service and technical expertise to every professional who walks through our doors.

You will oversee the daily operations of the counter and will-call areas at our Bishop Lane hub. This is a premier leadership opportunity to shape a high-performing sales team and ensure our Louisville operations set the gold standard for efficiency and customer satisfaction.

• Service Champion: A professional who ensures every customer is greeted promptly and treated with the respect they deserve.

• Knowledgeable Mentor: An expert in HVAC and plumbing product applications who takes pride in training and developing the next generation of sales associates.

• Operational Strategist: Someone who understands profit models and makes margin-conscious decisions to drive branch success.

• Detail-Oriented Manager: A leader who maintains a clean, organized, and safe environment while ensuring every transaction is processed with 100% accuracy.

As a Counter Sales Lead, you will be the driving force behind Customer Loyalty and Sales Growth:

• Team Leadership: Establish clear expectations for Sales Associates, holding the team accountable for excellence in every walk-in and will-call interaction.

• Technical Sales Execution: Assist customers with complex quotes, orders, and RMAs via phone, email, and in-person, utilizing the Prophet 21 (P21) system.

• Operational Oversight: Manage the physical organization of product displays and the will-call area to ensure a professional, efficient customer experience.

• Financial Integrity: Oversee the accurate processing of cash, check, and credit transactions while managing tool rental procedures.

• Safety & Compliance: Ensure all team activities align with company policies and legal safety standards to maintain a secure working environment.

• Experience: A minimum of 1 year in a progressive sales or warehouse leadership position is preferred.

• Product Mastery: Required experience with plumbing/HVAC product applications and features.

• Technical Skills: Proficiency with Prophet 21 (P21), RF Scanners, and multi-line phone systems (Zultys).

• Communication: Excellent interpersonal skills with the ability to lead huddles and provide constructive feedback to team members.

• Physical Requirements: Ability to stand/walk for up to 8 hours a day and routinely lift up to 50 lbs (occasionally 75 lbs with assistance).

We believe in taking care of our team. Plumbers Supply Co offers a competitive salary and a comprehensive benefits package designed for your well-being and future:

• Competitive Pay

• Excellent Health Coverage: Medical, dental, and vision insurance.

• Generous Time Off: 10 paid holidays plus vacation and sick time.

• Peace of Mind: Life and disability insurance.

• Focus on Wellbeing: A robust wellness program with exciting incentives.

• Secure Your Future: 401K with a company match.

• Financial Guidance: Support through our partnership with Cerity Partners.

Ready to lead our team and build your career? Apply now to join the Plumbers Supply Co family!