What are the responsibilities and job description for the Outpatient Specialist position at Plumas District Hospital?
Nature and Scope
The Outpatient Specialist (OPS) is able to perform all tasks of the RHC Patient Access Representative.The OPS coordinates the Rural Health Clinic patient visit summaries and prints orders for any ancillary tests ordered during the visit. Registers patients for same day ancillary tests and initiates the authorization and scheduling process as needed. Provide patients with prep instructions for any tests and discharge instructions at time of check-out. Verify demographic and insurance information for the electronic medical records and billing purposes.
Location
Quincy, CA and Indian Valley Medical Clinic, CA
Compensation
Compensation Philosophy:
- We have 6 pay increments on our clinical pay scales to compensate successful candidate for 6 years of relevant experience
Compensation Range:
- $20.82- $26.57 / hour
Job Status / Shift Information
Full-Time, Benefited
Qualifications
Preferred Experience:
- One to three (1-3) years of customer service.
- One to two (1-2) years’ experience in a healthcare environment.
- Database software applications.
Knowledge, Skills, and Abilities
- Data entry and the ability to type a minimum of 25 words per minute.
- Microsoft Excel/Word and good mathematical, reading and writing skills required.
- Superb customer service, teamwork, and conflict resolution skills.
- Excellent written and oral communication skills are required.
- Must be able to work with minimal supervision.
- Efficient time management skills and ability to multi-task.
- Strong understanding and comfort level with computer systems
Responsibilities
- Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage, when necessary.
- Completely and accurately documents all patient interactions (phone calls, etc.) in the patient’s electronic medical record, including caller’s name, patient’s name if different from caller, call back phone number and a brief message explaining the reason for the call.
- Ensures all registration and admission forms are ready for patients to complete upon arrival for service.
- Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion.
- Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software tools, to assure payment for all authorized services.
Benefits / Perks
Options offered to benefit eligible employees:
- Excellent Medical, Pharmacy, Dental, and Vision Plans
- Paid days for continuing education, bereavement, and jury duty
- Retirement Plans with 3% company contribution
- Voluntary Life Insurance and Long Term Disability
- Considerable Paid Time Off
- And more! PDH Benefits to review more details on current options available
Perks all employees can enjoy:
- Inclusive and connected work environment
- Competitive Compensation
- Discounted memberships with Flight/American Medical Care Network
- Shift differentials paid for certain work shifts, including Holiday pay
Child Care:
-
- PDH is thrilled to provide our Child Care Center services to all families in our area. Our program is operational from 7:45am to 5:15pm, Monday through Friday, and is approved for children aged 0 to 5 years. After submitting your application, our Child Care Director will get in touch with you about your acceptance into the program. Once approved, we will start the enrollment process. PDH employees take priority on our waiting list. For any additional questions please contact our Child Care Center Director at 530-283-7165 or childcare@pdh.org
Why Plumas District Hospital
Work in a setting with rugged canyons, crystal clear lakes, grassy meadows, trout-filled streams, fresh pine forests, and brilliant star-filled skies. This is your chance to provide compassionate care with exceptional customer service at Plumas District Hospital. With a diverse population with people from all walks of life, PDH team members provide the residents of Quincy and the surrounding area with essential health care services that are vital to this small mountain community. PDH is located in Quincy, California which is the largest community in Plumas County and has a population of 5,000 residents. Quincy is nestled against the Western slope of the Sierra Nevada mountain range and tucked in at the edge of the lush American Valley. Chico, California is 80 miles west and Reno, Nevada is 80 miles east of Quincy. Join a medical team that puts community first. Click this link https://www.pdh.org/ to learn more about PDH providers, services, and surrounding community today!
Contact Information
Recruiter Name/Email:
Nicholas Clawson
Department Phone:
530-283-7169
Salary : $21 - $27