Receptionist

Job Title: Receptionist

Organization: Plumas Crisis Intervention & Resource Center (PCIRC)

Location: 165 Ridge St. Portola, California 96122

Job Type: Full-time, non-exempt / 34.5 hours per week, 4-day work week

Benefits: Benefits package including Cash Medical Benefit, Dental, Vision, and Life Insurance, 403(b) plan. Paid time off and ongoing training and professional support

Pay: $20–$23 per hour, depending on experience

About Us:

Plumas Crisis Intervention & Resource Center (PCIRC) is a 501(c)(3) nonprofit organization serving the rural, frontier communities of Plumas and Sierra Counties in the Sierra Nevada Mountains of Northern California. Our mission is to function as a safety net provider of countywide services that offers individuals and families the opportunity to live to their own potential and be treated with dignity and respect. Now in our 40th year, we serve the area’s most vulnerable populations through crisis intervention, shelter, substance use disorder services, and housing support.

Position Overview:

The Receptionist is the first point of contact for everyone who walks through our doors or calls our center. You’ll be greeting clients in crisis, answering the phones, helping people navigate our services, and keeping the front office running smoothly. We’re looking for someone who is calm under pressure, genuinely compassionate, and organized enough to manage a busy front desk in a nonprofit environment where no two days look the same.

Key Responsibilities:

• Serve as the first point of contact for clients, visitors, and callers, providing a warm, professional, and trauma-informed welcome
• Assist clients with completing intake forms and provide information about PCIRC’s services
• Maintain a safe, organized, and welcoming waiting area
• Schedule and coordinate client appointments, ensuring timely and efficient flow
• Support general front office functions including filing, data entry, and correspondence
• Collaborate with program staff to connect clients with the right services and referrals

Qualifications:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong active listening skills and the ability to remain calm in high-stress situations
• Compassion, empathy, and a genuine commitment to serving individuals in crisis
• Strong organizational and multitasking abilities
• Proficiency with basic office equipment and software

Preferred:

• Experience in a crisis center, counseling center, social services agency, or similar setting
• Familiarity with crisis intervention protocols or trauma-informed care principles
• Experience with scheduling or case management software
• Bilingual English/Spanish

Why PCIRC?

• Competitive salary and benefits package including Medical, Dental, Vision, and life insurance.
• 4 day a week work week.
• An opportunity to make a meaningful impact in the lives of individuals in crisis.
• Training and ongoing support to help you excel in this role.
• If you are a compassionate individual with the desire to provide support and comfort to those facing crises, we encourage you to consider joining our team at PCIRC.

Plumas Crisis Intervention & Resource Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $20 - $23