What are the responsibilities and job description for the Customer Experience Representative position at Plug?
Join Plug — A Fast-Growing, Eco-Conscious Tech Company in St. Louis!
Are you passionate about sustainability, technology, and delivering an amazing customer experience? Plug is on a mission to reduce electronic waste by offering certified pre-owned devices at unbeatable prices—and we want you to be part of our journey! We’re looking for an enthusiastic Customer Experience Representative to join our dynamic team and help us keep our customers smiling.
Why Plug?
• We’re all about giving tech a second life and reducing e-waste.
• We value our people just as much as our customers—when you grow, we grow.
• We move fast, adapt quickly, and we’re on track for continued expansion.
Your Day-to-Day Responsibilities
• Be Our Customer Hero
Respond to phone and email inquiries with speed and kindness, ensuring every interaction leaves customers feeling valued.
• Guide the Customer Journey
Help customers navigate product features, pricing, and availability so they can make informed decisions.
• Solve Problems Like a Pro
Tackle issues with empathy and efficiency, working toward swift and satisfying resolutions.
• Collaborate Across Teams
Partner with marketing, warehouse, and other departments to ensure a seamless customer experience.
• Stay in the Know
Keep up with the latest tech trends and company updates to provide spot-on advice and recommendations.
• Exceed Expectations
Work toward team and individual goals, focusing on customer happiness, quick turnaround times, and stellar issue resolution.
• Drive Continuous Improvement
Share insights and suggestions to help refine our workflows—your voice matters here!
What You Bring to the Table
• 1–2 years of customer service experience (tech industry background is a bonus).
• A detail-oriented approach, with polished written and verbal communication skills.
• A team-player attitude—you see how your role fits into the bigger picture.
• A passion for high-quality work and curiosity about why we do what we do.
• Strong problem-solving chops, with a calm demeanor under pressure.
Work Schedule & Location
• Monday to Friday: 9:00 AM – 5:00 PM
• On-Site: 2000 Walton Road, St. Louis, MO
Perks You’ll Love
• Weekly Paydays – Get your hard-earned money sooner.
• Optional Overtime – Only if you want it!
• Health, Dental & Vision Insurance – Enjoy peace of mind and stay healthy.
• Paid Breaks & Paid Time Off – Balance work with life so you can recharge.
• Career Growth Opportunities – Grow your skills and advance in a company that prefers to promote from within.
Ready to make a real impact in a company that values the planet and its people? Apply today and help us redefine the future of tech at Plug! We can’t wait to meet you.