What are the responsibilities and job description for the Systems Administrator position at Pluckers Wing Bar?
We are seeking an experienced Systems Administrator to join our Corporate IT team at Pluckers Wing Bar. As we continue our growth across Texas and beyond with 30 restaurant locations, we need a skilled professional who can own our infrastructure and systems administration. This role is critical to maintaining our technology foundation and supporting our IT team's success. The ideal candidate brings proven expertise, can work independently, and values being part of a collaborative team environment where "there is never a task too big or too small."
About The Role
This is an excellent opportunity for an experienced IT professional to make a significant impact in a growing restaurant company. You'll own critical infrastructure serving 30 locations while working alongside a collaborative IT team. We value expertise, initiative, and people who take pride in building reliable systems. If you're looking for a role where your technical skills directly support business growth and you can mentor a developing team, we'd love to hear from you.
Benefits: We have among the best pay and benefits in the restaurant business:
Pluckers is a 30 unit restaurant chain based in Texas. We plan to continue to aggressively grow in Texas and throughout the United States over the coming years. Pluckers is based in Austin and has been named the Best Restaurant to Work for four times and has finished in the Top 25 Businesses Overall to Work for by the Austin Business Journal.
Key Responsibilities
Microsoft 365 & Infrastructure Administration
Required:
$75,000 - $92,000 per year, dependent on experience
About The Role
This is an excellent opportunity for an experienced IT professional to make a significant impact in a growing restaurant company. You'll own critical infrastructure serving 30 locations while working alongside a collaborative IT team. We value expertise, initiative, and people who take pride in building reliable systems. If you're looking for a role where your technical skills directly support business growth and you can mentor a developing team, we'd love to hear from you.
Benefits: We have among the best pay and benefits in the restaurant business:
- Our health insurance is among the best in the industry and we cover 100% of health, dental, and vision.
- 15 paid days off each year paid holidays.
- Paid parental leave for qualifying employees.
- Free meals at Pluckers.
- Discount programs for theme parks, concerts, and more.
- A real opportunity for advancement that is only limited by you.
Pluckers is a 30 unit restaurant chain based in Texas. We plan to continue to aggressively grow in Texas and throughout the United States over the coming years. Pluckers is based in Austin and has been named the Best Restaurant to Work for four times and has finished in the Top 25 Businesses Overall to Work for by the Austin Business Journal.
Key Responsibilities
Microsoft 365 & Infrastructure Administration
- Manage Microsoft 365 environment for 500 users including user provisioning, licensing (F3/E3), SharePoint, Exchange, and security policies
- Administer enterprise wireless and network infrastructure across 30 restaurant locations
- Manage firewall policies, VPN configurations, SD-WAN, and network security
- Maintain network documentation including IP schemes, VLAN configurations, and network diagrams
- Implement and maintain endpoint security and device management solutions
- Monitor security events and respond to potential security incidents
- Oversee backup strategies and disaster recovery planning
- Conduct periodic security audits and vulnerability assessments
- Administer Remote Monitoring and Management (RMM) platform
- Manage Windows patch deployment and Active Directory, Group Policy, and domain services
- Serve as escalation point for Level 2/3 technical issues
- Provide technical guidance and mentorship to IT support team
- Collaborate with IT leadership on infrastructure planning and projects
- Evaluate new technologies and make recommendations for improvements
- Create and maintain IT documentation, runbooks, and standard operating procedures
- Support restaurant POS systems and third-party integrated applications as needed
- Location: Corporate Office in Austin with occasional visits to restaurant locations.
- Schedule: Full-time, Monday through Friday with occasional evening/weekend work for maintenance windows.
- Travel: Minimal travel required; primarily local site visits in Central Texas area.
- On-Call: Participate in rotation for after-hours infrastructure emergencies.
- This position offers a clear advancement path within our IT team: Systems Administrator → Senior Systems Administrator
- Opportunity to shape IT strategy and infrastructure decisions
- Exposure to emerging restaurant technologies and custom application development
- Potential to specialize in areas of interest (security, cloud architecture, automation)
Required:
- 4-6 years of hands-on IT systems administration experience
- Strong expertise in Microsoft 365 administration (Exchange Online, SharePoint, Teams, Intune)
- Proven experience with enterprise network management (routing, switching, wireless, firewalls)
- Solid understanding of Active Directory, Group Policy, and identity management
- Experience with endpoint management and security solutions
- Knowledge of network protocols (TCP/IP, DNS, DHCP, VLANs)
- Understanding of routing protocols (OSPF, BGP) and VPN technologies (IPSEC)
- Experience with backup and disaster recovery solutions
- Experience with SD-WAN technologies for multi-site connectivity
- Strong troubleshooting skills for complex technical issues
- Multi-location or distributed environment experience (retail, restaurant, or hospitality)
- Experience with restaurant POS systems and integrated third-party applications
- Familiarity with security frameworks and compliance requirements (NIST, Zero Trust principles)
- PowerShell or other scripting abilities for automation
- Project management experience for IT infrastructure initiatives
- Network or security certifications (CompTIA Network /Security , Microsoft, or vendor-specific)
- Self-motivated with ability to work independently and prioritize effectively
- Strong communicator who can explain technical concepts to non-technical audiences
- Problem solver who takes ownership and follows through to resolution
- Team player who mentors others and collaborates across departments
- Adaptable to changing priorities in a fast-paced restaurant environment
- Detail-oriented with commitment to documentation and best practices
$75,000 - $92,000 per year, dependent on experience
Salary : $75,000 - $92,000