What are the responsibilities and job description for the IT Manager position at Pluckers Wing Bar?
Pluckers Wing Bar is hiring an IT Manager to run our IT department. Not help run it. Run it.
About The Role
This is not a technical role with a management title. This is a management role that requires technical fluency. You need to understand infrastructure well enough to evaluate recommendations, approve changes, and make informed decisions — but your job is to run the department, not administer the servers. If you want the meetings, the vendor calls, the 1-on-1s, the leadership presentations, and the cross-department coordination, this is your role. If you want to stay hands-on-keyboard, this is not.
This role has a clear trajectory. If you are looking for a place where you can own IT operations for a growing company and build something you are proud of, we want to talk.
Benefits
We are a 30 location restaurant company based in Austin, TX, and we have built an IT team that supports infrastructure, security, POS systems, networking, and a growing technology stack. What we need now is someone who can own the operational side of the department — the vendors, the budgets, the projects, the people, the planning, and the paperwork. The person in this role will manage a small team that includes a Systems Administrator, IT Support Specialists, and a Helpdesk Lead. You will report to the IT Director, but the expectation is that you operate independently and take full ownership of day-to-day IT operations.
What You Will Own
You are operationally disciplined. You follow through. You document. You do not let things slip. You are direct and decisive — you push back when something does not serve the organization, and you do it professionally. You can earn the trust of a team quickly and operate independently within 90 days. You want the administrative side of IT — the meetings, the paperwork, the vendor calls, the planning — not just the technical work.
Qualifications & Requirements
$95,000 - $115,000 per year, dependent on experience
About The Role
This is not a technical role with a management title. This is a management role that requires technical fluency. You need to understand infrastructure well enough to evaluate recommendations, approve changes, and make informed decisions — but your job is to run the department, not administer the servers. If you want the meetings, the vendor calls, the 1-on-1s, the leadership presentations, and the cross-department coordination, this is your role. If you want to stay hands-on-keyboard, this is not.
This role has a clear trajectory. If you are looking for a place where you can own IT operations for a growing company and build something you are proud of, we want to talk.
Benefits
- Our health insurance is among the best in the industry and we cover 100% of health, dental, and vision.
- 15 paid days off each year paid holidays.
- Paid parental leave for qualifying employees.
- Free meals at Pluckers.
- Discount programs for theme parks, concerts, and more. Support for certifications and professional development.
- Annual company outings and events.
- Salary: $95,000 -$115,000 annually, commensurate with experience.
We are a 30 location restaurant company based in Austin, TX, and we have built an IT team that supports infrastructure, security, POS systems, networking, and a growing technology stack. What we need now is someone who can own the operational side of the department — the vendors, the budgets, the projects, the people, the planning, and the paperwork. The person in this role will manage a small team that includes a Systems Administrator, IT Support Specialists, and a Helpdesk Lead. You will report to the IT Director, but the expectation is that you operate independently and take full ownership of day-to-day IT operations.
What You Will Own
- Day-to-day operation of the IT department across 30 restaurant locations and a corporate office.
- IT project portfolio, timelines, resource allocation, and status reporting.
- All IT vendor relationships — contracts, renewals, service levels, and performance evaluation.
- Hardware and software procurement, licensing, and inventory.
- IT operating budget, forecasting, and administrative functions (POs, invoices, asset tracking, compliance documentation).
- Technology planning for new restaurant openings.
- Team management including 1-on-1s, performance reviews, goal setting, and professional development.
- Security posture oversight in coordination with the Systems Administrator and managed security provider.
- Reports and presentations for executive leadership and ownership.
You are operationally disciplined. You follow through. You document. You do not let things slip. You are direct and decisive — you push back when something does not serve the organization, and you do it professionally. You can earn the trust of a team quickly and operate independently within 90 days. You want the administrative side of IT — the meetings, the paperwork, the vendor calls, the planning — not just the technical work.
Qualifications & Requirements
- 6–10 years of progressive IT experience with at least 2 years managing people.
- Demonstrated experience with vendor management, IT budgets, and procurement.
- Multi-location or distributed environment experience required — restaurant, retail, or hospitality strongly preferred.
- Strong working knowledge of Microsoft 365 and the broader Microsoft ecosystem.
- Familiarity with enterprise networking, endpoint management, security frameworks, and backup/DR strategy.
- Comfortable presenting to executive leadership and ownership.
- Location: Corporate office in Austin, TX.
- Schedule: Monday through Friday, 8:30 AM – 5:00 PM. Occasional evening or weekend work for critical infrastructure events or major deployments.
- Travel: Minimal travel — primarily local site visits with occasional overnight travel for new store openings or vendor meetings.
$95,000 - $115,000 per year, dependent on experience
Salary : $95,000 - $115,000