Clinical Operations Specialist

Clinical Operations Specialist

Location: Onsite Clinic Department: Clinic Operations Reports To: Clinical Operations Manager

About Us

PLS provides ABA Therapy across Northeast Florida. We help children, teens, and young adults with social and communication challenges build independence, confidence, and lifelong skills. We are a highly dedicated team who offers in-house training, ongoing development, and opportunities for growth for all roles within PLS. 

Position Summary

We are seeking a dedicated Clinical Operations Specialist to lead the daily operations of our ABA clinic. This role is central to ensuring our Registered Behavior Technicians (RBTs) are supported, accountable, and set up for success  while keeping the clinic running smoothly, safely, and efficiently every day.

Position Responsibilities

• Manage day-to-day RBT performance
• Conduct performance reviews
• Monitor attendance and accountability
• Recognize and celebrate employee achievements
• Support scheduling processes
• Make daily staffing adjustments as needed
• Coordinate coverage for shifts and absences
• Communicate schedule changes clearly and promptly
• Assess and respond to clinic staffing needs
• Serve as a key point of contact for staff communication
• Drive employee engagement initiatives
• Support culture-building efforts across the clinic

• Oversee general office management
• Manage clinic opening procedures
• Maintain supplies and inventory
  
• Ensure the clinic is safe and ready for daily operations
• Perform other duties as assigned by the Clinical Operations Manager. 

Why Work for PLS?

• Tiered support and opportunities for advancement. 
• Supportive and positive working environment
• Major medical, dental, vision and life insurance
• Generous PTO policy
  
• Professional development opportunities 
• Access to a collaborative peer network for case consultation and complex problem solving.
• A culture that values work-life balance, transparency, and clinical integrity.
• Opportunities to participate in community outreach and advocacy efforts.
  

Required Qualifications 

• Minimum of two (2) years working in in ABA, healthcare operations, or a related clinical support setting
• High caliber character with strong commitment to ethics and a team player
• Experience with CentralReach (preferred)
• Strong organizational and multitasking skills
  
• A natural leader who can coach, motivate, and hold others accountable
• Excellent communication skills, both written and verbal
• Comfort managing scheduling, logistics, and administrative systems
• A proactive, problem-solving mindset
• Passion for supporting frontline clinical staff and improving the employee experience

Job Type: Full-time- 8 hours per day. 

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Mileage Reimbursement

Education:

• High School Degree (Required) 
• Bachelors (Preferred) 

Work Location: In person