What are the responsibilities and job description for the Strategic Capacity Coordinator position at PLS Logistics Services?
Overview
As a Strategic Capacity Coordinator, you will be responsible for building and maintaining strong relationships with carrier partners to ensure reliable, cost-effective transportation solutions for our customers. The goal will be to match capacity with our high volume committed capacity lanes. This role is vital, where success depends on developing a trusted carrier network, negotiating competitive rates, and ensuring service excellence.
Responsibilities
Key Responsibilities
- Carrier Sourcing & Relationship Management
- Identify, qualify, and onboard new carriers to expand the company’s transportation network.
- Develop long-term relationships with carriers to improve capacity reliability and service.
- Maintain daily communication with carriers regarding availability, load opportunities, and market trends.
- Negotiation & Pricing
- Negotiate rates with carriers to secure cost-effective transportation while ensuring service quality.
- Monitor market conditions to provide competitive pricing and maintain margins.
- Work closely with the brokerage team to balance customer expectations with carrier capabilities.
- Load Coverage & Execution
- Match available carrier capacity with high volume customer freight requirements.
- Ensure all loads are properly assigned, tracked, and delivered on time.
- Resolve service failures, delays, or disputes in a timely and professional manner.
- Operations Support
- Collaborate with customer sales and operations teams to ensure seamless load execution.
- Manage carrier compliance, including insurance, safety ratings, and onboarding requirements.
- Use TMS (Transportation Management Systems) and other digital tools to manage load activity and documentation.
- Supervisor
- Lead and mentor a team of carrier sales representatives to achieve individual and team performance goals.
- Provide training, coaching, and ongoing development to improve negotiation, carrier management, and operational efficiency.
- Monitor team activity, load coverage, and margin performance to ensure adherence to company objectives.
- Conduct regular performance reviews and provide constructive feedback to support career growth.
- Assist in developing team strategies for carrier procurement, market expansion, and customer satisfaction.
- Serve as the point of escalation for complex service issues or carrier disputes.
- Collaborate with leadership to recruit, onboard, and retain high-performing sales talent
Qualifications
Qualifications
- Bachelor’s degree in Business, Supply Chain, or related field preferred (or equivalent work experience).
- Prior experience in freight brokerage, carrier sales, or logistics for at least 4 years.
- Strong negotiation, communication, and relationship-building skills.
- Ability to thrive in a fast-paced, competitive sales environment.
- Proficiency in Microsoft Office Suite and familiarity with TMS platforms.
- Strong problem-solving skills with a customer-first mindset.
Success Traits
- Results-driven and motivated by achieving sales goals.
- Ability to quickly adapt to changing market conditions.
- Persistent, proactive, and resilient under pressure.
- Team player with the ability to work independently.