Front Office Manager / Assistant General Manager

Job Overview
This hands-on hospitality management role involves ensuring a positive experience for every hotel guest while developing a team across the front desk, housekeeping, maintenance, and after-hours support. Managers receive comprehensive training, including time with upper management and ownership. This position offers competitive compensation and opportunities for career growth within the organization, including area manager roles.

Job Responsibilities

• Operations Management: Plans, directs, and coordinates all aspects of the hotel property, including staffing, operations, and customer satisfaction. Oversees property maintenance and appearance.
• Financial Oversight: Monitors all operating costs, budgets, and forecasts. Reviews financial statements, sales, and activity reports to measure productivity and determine areas for cost reduction.
• Team Leadership: Recruits, hires, and trains quality staff. Manages all hotel staff, creates work schedules, and assigns specific duties. Leads the work of others through coaching and performance reviews.
• Compliance & Standards: Understands government regulations affecting hotel operations. Ensures compliance with all applicable laws, ordinances, and OSHA Workplace Standards.

Essential Functions

• Team Leadership: Recruit, hire, and train quality staff. Manage all personnel paperwork (I-9s, drug tests), conduct performance reviews, and provide ongoing coaching and disciplinary action as needed.
• Operational Scheduling: Create and manage staff work schedules, ensuring submission to the General Manager by 1:00 PM every Friday.
• Payroll & Labor Management: Approve time records and submit bi-weekly payroll. Provide Weekly Labor Tracking to ownership by 1:00 PM Monday and Weekly Indicators to the GM by 1:00 PM Friday.
• Financial Oversight: Monitor financial statements and performance data to achieve budget goals. Manage daily revenue/expenses, oversee Accounts Receivable (AWR), and handle daily bank deposits and audits.
• Property Excellence: Maintain hotel operations according to Brand Standards. Conduct daily inspections of guest rooms, public spaces, and storage areas to ensure they are guest-ready, clean, and safe.
• Business Development: Build rapport with local lead sources and business partners. Execute essential sales activities, including lot drives and sales calls, to drive property revenue.
• Compliance & Safety: Ensure property-wide adherence to OSHA standards, emergency procedures, and government regulations. Maintain a viable key control program and consistent cash control procedures.
• Guest Relations: Create a high-satisfaction environment by soliciting guest feedback, responding to all reviews, and ensuring the team accommodates guest needs through local area knowledge.

Skills

• Proven experience in hospitality management or hotel operations with a focus on front desk or guest services roles
• Multilingual or bilingual abilities are highly desirable to communicate effectively with diverse guests
• Strong knowledge of hotel management systems, reservation platforms, and night audit procedures
• Excellent customer service skills with a friendly, approachable demeanor
• Ability to manage multiple tasks simultaneously while maintaining attention to detail
• Exceptional phone etiquette and experience handling multi-line phone systems
• Knowledge of resort operations and guest relations best practices for creating memorable stays

Join us in delivering memorable experiences through exceptional hospitality! We value energetic leaders who are passionate about guest satisfaction, team development, and operational excellence. This paid position offers an exciting opportunity to grow your career within a vibrant hospitality environment dedicated to service excellence.

Pay: $17.50 - $22.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $18 - $23