Area General Manager

COMPANY

PLM Fleet LLC is the largest nationwide, technology-driven company dedicated to refrigerated trailer leasing and cold supply chain solutions. Its fleet management and cloud-based data solutions support PLM’s focus on creating flexible and customer-specific solutions to reduce costs and drive productivity for businesses nationwide. Located in the state-of-the-art fleet solutions center in Newark, NJ, PLM is the only nationwide company dedicated to exclusively leasing, renting, and maintaining comprehensive management of over 15,000 refrigerated trailers. PLM’s services include new trailer leasing, new trailer design and OEM ordering, short term leasing of existing trailers, flexible rental options, onsite maintenance, emergency breakdown service, GPS, and temperature management, and even lifecycle cost savings for its customers.

SUMMARY

The Area General Manager is a member of the Rental Team responsible for rental growth and increasing PLM’s market share. This role will manage a geographic territory and be responsible for the rental business in their territory, order fulfillment, customer service, equipment readiness, equipment maintenance, and overall management of their assigned locations. Leadership, customer service skills, and good judgment are all essential to be successful in this innovative, technology-driven team.

OBJECTIVE STATEMENT

Success in this role measured by rental growth at PLM branches, margin, process efficiency, and increased rental utilization.

PRIMARY RESPONSIBILITES

We are seeking a General Manager professional with leasing industry experience and trailer industry knowledge with proven success, regional scope network, and the ability to build long-lasting programs and partnerships.

• Manage Rental Business within assigned territory.
• Grow rental revenue, increase market share, understand the rental market, and create a local strategy within assigned geography.
• Utilize quantifiable metrics and key indicators to gauge performance in the areas of overall equipment condition, readiness, cost performance, and maintenance margin.
• Develop consistent rhythm, guide employees, and own their markets to achieve long term growth.
• Get deeper with key stakeholders; internal and external customers, prospects, dealers, and service providers, to build strong relationships, expand product offerings, and provide an elevated level of customer service that exceeds customers’ needs.
• Embrace digital transformation and help drive operational process improvements.
• Assist in fleet planning, asset lifecycle management, and help drive remarketing efforts.

REQUIRED CORE COMPETENCIES

Leadership---Demonstrates ability to manage a decentralized team.

Customer Focus — Strives to meet and exceed the expectations of internal and external customers.

Organization--- Utilizes PLM tools and innovative technologies to deliver outstanding customer service. Oversee multiple events or transactions at once; arrange information and files in a useful manner.

Teamwork — Works collaboratively with all members of the organization.

Problem Solving---Provides solutions to issues in a timely manner.

KNOWLEDGE AND SKILLS REQUIREMENTS

• Exhibit a professional and positive demeanor with a high degree of commitment.
• Strong work ethic and diligence.
• Service and goal oriented. Good listener and effective analytical person.
• Ability to travel within assigned territory.

EDUCATION AND EXPERIENCE

Bachelor's Degree preferred.

5 years Leadership experience in a customer service environment

Job Type: Full-time Salaried position

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending accounts
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Salaried position

Experience:

• Microsoft Office: 5 years (Required)

Work Location: Work in branch office 1-2 days per week, remote work, and travel required.