Inside Sales Representative - Plumbing & HVAC

Company Overview:

Plimpton & Hills Corporation is a leading distributor of plumbing, heating, HVAC, and industrial products serving contractors, businesses, and homeowners across the Northeast. With multiple branch locations and showrooms, the company is committed to providing quality products, expert support, and reliable service to the professionals and communities we serve.

Position Purpose:

The Inside Sales Representative – Plumbing & HVAC is a customer-focused sales professional who supports contractors and customers through knowledgeable phone-based service and product guidance. This role is responsible for building strong customer relationships, identifying needs, and recommending plumbing and HVAC solutions that support successful projects. Through collaboration, industry expertise, and a commitment to service, this position contributes to sales growth. This is a full-time position based at our Meriden, CT branch, located at 300 Research Parkway.

Essential Functions:

• Deliver exceptional customer service by providing professional, timely, and accurate support to customers primarily over the phone.
• Answer incoming calls promptly and courteously, addressing product inquiries, pricing, availability, and order status.
• Accurately enter and process customer orders while ensuring all details meet company standards and procedures.
• Actively listen to customers to understand their needs, ask thoughtful questions, and recommend appropriate plumbing, HVAC, and related products.
• Identify opportunities for additional sales by suggesting related or complementary products that enhance the customer’s project or experience.
• Follow up on leads and customer inquiries via phone and email in a timely and professional manner.
• Build and maintain strong customer relationships through consistent communication, reliability, and solution-focused service.
• Coordinate with internal teams to ensure customer needs are met and to connect potential accounts with the appropriate personnel.
• Maintain a strong working knowledge of products, pricing structures, availability, new product offerings, and discontinued items.
• Determine product pricing in accordance with company procedures and maintain confidentiality of pricing information.
• Meet or exceed established sales goals and performance objectives.
• Maintain a clean, organized, and professional work environment.
• Perform other duties and responsibilities as assigned.

Compensation and Benefits:

• Competitive hourly rate commensurate with experience.
• Eligible to participate in the company’s comprehensive benefits package, which includes medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Opportunities for professional development and growth.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Experience, Education & Skills:

• Previous counter or inside sales experience in the plumbing, HVAC, or related distribution industry required.
• Familiarity with applicable rules, regulations, and product standards within the plumbing, HVAC, and wholesale distribution industry.
• Results-driven mindset with a strong focus on customer satisfaction and relationship building.
• Ability to work accurately and efficiently in a fast-paced, customer-focused environment.
• High school diploma or GED required.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.