Telecom Support Engineer

Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”. About this Position The IT Voice Engineer position will assist with supporting our current Unified Communications Platform, supporting our end users and maintaining all related documentation. This position will be responsible for processing New Hires, Transfers and Terminations system wide. This will include extension assignments, voicemail, and other voice related applications. In addition, this position will support end users including training, maintaining training materials, fielding questions from users and repairs. Responsibilities & Qualifications Job Responsibilities Process extension assignments, provision voicemail, conference accounts and maintaining all related records. This will involve updates to our Communications Manager, System Manager, IXMessaging, and IX Conferencing systems. Support our end users, to include: Desk Phones, Soft Phones, Conference Room Phones, VPN Phones, Voicemail, Conference accounts, Desktop Applications, Mobile Application, Sentry e911 Gatekeeper. Included in an on-call rotation with the team, using the JIRA ticketing system. Manage corporate mobile devices including overseeing contracts, handling replacements of mobile phones and tablets, coordinating with telecom providers for issue resolution, and supporting daily operational needs related to mobile services. Required Qualifications: Bachelor's degree in in related field or Industry experience in infrastructure management 2 - 3 years of experience Exposure to Unified Communications platforms (e.g., Cisco, Avaya, or similar). Basic understanding of voice systems, including desk phones, softphones, voicemail, and conferencing tools. Experience with ticketing systems (e.g., JIRA, ServiceNow) for tracking and resolving user issues. Familiarity with mobile device support, including basic troubleshooting and coordination with telecom providers. Ability to follow documented procedures for provisioning users (e.g., new hires, transfers, terminations). Strong customer service orientation and communication skills for supporting end users. Basic knowledge of networking concepts (e.g., VPN, IP addressing) is a plus. Required Knowledge, Skills and Abilities Internship or entry-level experience in IT or telecom support. Exposure to VoIP technologies and e911 systems. Experience working in a corporate IT environment or help desk setting Preferred Education, Experience, Certifications or Licenses, Knowledge, Skills and Abilities CompTIA A or Network Cisco CCNA or Similar Vendor certification (Voice or Collaboration) – entry-level exposure ITIL Foundation This is a hybrid position located in Duluth, GA FLSA status: This position is exempt (not eligible for overtime pay): Yes Our Benefits: Day one health, dental, and vision insurance 401(k) Plan with competitive employer match Vacation, sick, holiday and volunteer time off Life and disability insurance Flexible Spending Account & Health Savings Account Professional development Tuition reimbursement Company-sponsored social and philanthropy events It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. Primerica is a leading provider of financial products and services to middle-income families in the U.S. and Canada. Since 1977, Primerica has helped millions of middle-income households protect their families and save for the future. We insure over 5.5 million lives and have approximately 3.0 million client investment accounts. Headquartered in metro Atlanta, Primerica is a Fortune 1000 company with over 2,800 employees located in the U.S. and Canada. Our employees are an integral part of achieving Primerica’s mission in creating more financially independent families and supporting over 151,000 licensed financial representatives across the U.S. and Canada. The Company’s competitive salaries, award-winning benefits packages, and employee recognition programs are just a few of the reasons the average employee tenure is 13 years. Awards and Recognitions Newsweek’s America’s Greatest Workplaces USA Today’s Top Workplaces USA Atlanta Journal-Constitution’s Top Workplaces Forbes America’s Best Insurance Companies #1 Most Trusted Life Insurance Company by Investor’s Business Daily #3 Most Trusted Financial Company by Investor’s Business Daily Our stock is traded on The New York Stock Exchange under the symbol “PRI.” If you need help with any part of the application process, please email Recruiting@primerica.com. www.primerica.com PRIMERICA CAREERS Don't see a job that you are interested in? Introduce yourself and submit your resume to our recruiters. We'll get in touch if there's a role that seems like a good match.