Senior Network Infrastructure Projects Engineer (NorCal)

About us

Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people.

And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.

About Us

Pliancy empowers IT leaders to revolutionize the way businesses value technology. As a collaborative problem-solving team, we provide high-touch consultation and white-glove support to life sciences and finance organizations.

Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people.

And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship, and prioritize curiosity and empathy in our hiring decisions.

About the role

We are looking for a Senior Network Infrastructure Engineer to join our dynamic Infrastructure Projects team. This team is dedicated to managing a range of initiatives, from large-scale build-outs and relocation projects to targeted infrastructure service improvements. 

As a client-facing engineer, you will regularly interact with C-suite stakeholders, translating complex technical concepts into clear, actionable communication, and expectation setting is imperative. The location for this role is in the San Francisco area, with frequent travel to client sites. 

What is the work like?

Our clients in the San Francisco area are showing consistent growth. This manifests as a lot of movement into and out of office spaces. In both of our client verticals, we find ourselves:

• Joining owner, architect, and contractor calls to work closely with construction teams and their subcontractors for pieces that impact low-voltage and audiovisual installations.
• Designing, ordering, and implementing a full network stack (switching, firewalls, and wireless). 
• Partnering internet service providers and working with them from site surveys to circuit activation.

There is a lot of on-site work but there will be instances where you are doing various, remote value-add efforts (predictive wireless surveys, license renewals, maintenance, or post-installation support).

Who are we looking for?

Our ideal candidate is someone who thrives in a collaborative environment, working seamlessly with both technical and non-technical stakeholders. You have a keen interest in process improvement, strong project management skills, and an appreciation for documentation and detailed specifications. 

In addition to managing day-to-day operations, you will help play a key role in maintaining and continuously improving on our standards and processes that will help successfully drive our initiatives. You also have a solid foundation in a variety of technologies, including networking, virtualization, SaaS, IaaS, and AV. 

We are looking for an IT operations generalist who works well with technical and non-technical people, is interested in improving processes, is an adept project manager, and has an appreciation for documentation and detailed specs. Going a bit further, we’re looking for someone who will help develop and maintain the standards for the processes we are using and loves working in an environment of continuous improvement. Finally, this individual has worked with enough technology, be it networking, virtualization, SaaS, IaaS, or AV, to use foundational basics to pick up new technology and skill sets. 

Responsibilities

• Manage and be accountable for the success of small to large-scale IT projects such as office moves and network upgrades
• Design and implement audio-visual solutions such as huddle spaces, conference rooms, and collaboration spaces
• Collaborate with the Infrastructure Projects team and leads to develop and maintain project strategies and process creation within their scope
• Automate and orchestrate common tasks to drive efficiencies and innovation
• Work closely with both the team and client-facing consultants to design and implement best practices for project implementation
• Create meaningful documentation to facilitate project hand-off to consultants
• Provide back-end escalations support as needed

Requirements

Should Have

• Solid understanding of Windows Server and on-premise server hardware/network infrastructure
• Solid understanding of networking concepts and how to apply them to design and configure networks such as, but not limited to
• Wireless Predictive and Post-Install Surveys
• Internet Service Delivery (DIA vs Coax vs FiOS and the various media types)
• Multi-VLAN LAN Design
• Inter-Site Connectivity Technologies (S2S VPNs, PTP Circuits, MPLS etc.)
• Working knowledge of EntraID, Office365, Google Workspace, and cloud-based storage (Egnyte, Box, Dropbox, etc.)
• Experience with new office construction, including working with architects, general contractors, and subcontractors
• Experience with the Zoom platform (Rooms and end-user deployments)
• Experience with the Microsoft Teams platform (Rooms and end-user deployments)
• Experience with collaboration room hardware installations and integration (displays, cameras, speakers)
• Exceptional planning and organizational ability
• Strong documentation and communication skills
• Aptitude and desire to learn new technologies
• Ability to teach and mentor others
• Research products and new technologies to improve project lifecycle
• The physical strength and agility to rack networking, compute, and storage hardware.
• The ability to wear personal protective equipment correctly for up to a full working day when on an active job site
• The ability to move safely in confined spaces (networking closets, for example) and around active construction
• Authorization to work in the USA for any employer

Nice to Have

• Understanding of identity and access management (IAM) fundamentals (SSO, SAML, OAuth, etc.)
• Experience with AV design for meeting and conference rooms
• Experience interacting with and using REST APIs

As of September 27, 2021, Pliancy requires all employees to show proof of full COVID-19 vaccination before being admitted to any of our physical offices.

Benefits

• Generous salary, above-average pay (90K-110K per year dependent on experience)
• Healthcare: Premiums 100% covered for employees, 50% for dependents for our base level plan with an option to upgrade
• Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance
• Optional dental and vision plans are offered for you to opt into
• 401(k) 
• Unlimited PTO
• Paid leave for new parents
• Home internet and mobile phone reimbursement to help you stay connected
• Employer-funded commuter benefits and mileage reimbursement
• Employee stock options so you can share in Pliancy's success

Why work with us?

• Clients solving challenging problems with meaningful purpose
• Top-of-their-game peers who have fun with what they do and take teamwork seriously
• An environment with opportunities to see the impact of your efforts on both the client and the company
• A manager who will partner with you to help you grow and identify opportunities for career development 
• Flexible schedule designed to empower your communication and time management skills
• Great culture driven by community-minded, empathetic teammates 
• Benefits and perks built to meaningfully support you and your family while we grow together
• Relocation assistance is not available for this position