House Manager

Annual Salary: $37,440 (18 hourly)
Compensation Structure: Salaried (40 hours/week) with stipend for hours worked beyond 40

Are you a compassionate leader ready to make a real impact?

Pledge Residential Care is seeking a dedicated and motivated House Manager to lead one of our residential programs supporting individuals with intellectual disabilities, autism, and related needs. This role is ideal for a hands-on leader who is passionate about person-centered care, staff development, and maintaining safe, respectful, and empowering home environments.

As a House Manager, you will serve as the primary leader of the home—ensuring quality services, regulatory compliance, and a positive culture for both individuals supported and staff.

What You’ll Do

As a House Manager, you’ll wear many hats—and every one of them matters.

Lead with Purpose

• Provide leadership, guidance, and supervision to Direct Support Professionals (DSPs)
• Coordinate services for individuals with a wide range of emotional, behavioral, medical, and developmental needs
• Serve as the primary point of contact for day-to-day program operations

Support Daily Living

• Oversee daily routines including personal care, meals, habilitation activities, and community engagement
• Ensure services promote dignity, independence, choice, and meaningful participation

Promote Health & Safety

• Maintain a safe and healthy home environment in compliance with agency policies and Maine DHHS/OADS regulations
• Coordinate medical appointments, medication oversight (as applicable), and follow health and safety protocols
• Respond to incidents and emergencies appropriately and in accordance with policy

Manage with Care

• Schedule staff, ensure adequate coverage, and provide on-call support as required
• Train, coach, and mentor staff to meet performance, compliance, and care standards
• Participate in staff evaluations, corrective action, and ongoing development

Build Relationships & Community

• Communicate professionally and collaboratively with individuals supported, families, guardians, case managers, and state partners
• Foster an inclusive and respectful home culture that supports belonging and community integration

Drive Excellence

• Oversee household operations including cleanliness, maintenance, supplies, and documentation
• Ensure accurate and timely completion of required records, reports, and logs
• Monitor program needs and communicate concerns or improvement opportunities to leadership

Key Responsibilities

• Supervise daily operations of a residential program
• Support and monitor implementation of service plans, behavior support plans, and safety plans
• Train, supervise, and support DSP staff
• Maintain compliance with licensing, documentation, and agency standards
• Ensure the home remains clean, organized, and well-maintained
• Provide on-call coverage and fill in when necessary
• Track hours worked beyond 40 and follow stipend compensation procedure.

Behavioral & Positive Support Responsibilities:
The House Manager is responsible for supporting the effective management of challenging behaviors through the implementation of individualized Positive Support Plans (PSPs). Positive Support Plans are developed through the Quality Assurance Department with active collaboration from the House Manager. The House Manager plays a key role in the development, ongoing maintenance, and implementation of these plans, and is responsible for training, coaching, and supporting staff to ensure consistent, respectful, and person-centered application of all behavioral strategies. The House Manager will monitor plan effectiveness, ensure documentation is completed accurately, and communicate needed updates or concerns to the Quality Assurance and leadership teams.

On-Call & Coverage Responsibilities

• Primary on-call coverage is provided by the Residential Program Manager
• During weekdays, the House Manager is expected to be on call for their assigned program, outside of regular business hours, to support staff, address urgent issues, and ensure continuity of care
• House Managers participate in a rotating weekend on-call schedule approximately every 4–6 weeks
• When scheduled for weekend on call, coverage typically includes Friday evening through Monday morning
• During assigned on-call periods, the House Manager must remain reachable by phone and able to respond promptly to urgent staffing, health and safety, behavioral, or operational issues
• On-call responsibilities may include providing guidance, coordinating coverage, supporting crisis response, or reporting to the program site when necessary to maintain safety, compliance, and staffing levels

What You Bring

Education / Experience

• High School diplomia, or Human Services, or a related field OR
• 3–5 years of experience in residential services with supervisory or leadership experience

Skills

• Strong leadership, organization, and problem-solving skills
• Excellent written and verbal communication
• Ability to manage multiple priorities in a fast-paced environment

Technical & Licensing

• Comfortable with digital documentation systems and Microsoft Office
• Valid Maine Driver’s License with acceptable driving record

Preferred

• Experience working with Maine DHHS/OADS or similar regulatory bodies
• Knowledge of Section 21 / residential services

Why Join Pledge Residential Care?

At Pledge Residential Care, leadership matters. House Managers play a critical role in shaping the quality of life for the individuals we support and the success of our teams. We value accountability, compassion, teamwork, and growth—and we support our leaders with training, structure, and clear expectations.

This is more than a job. It’s an opportunity to lead with purpose and make a meaningful difference every day.

Pay: $37,440.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $37,440