What are the responsibilities and job description for the Business IT Support Technician (MSP) position at Pleasanton Computer Repair?
Business IT Support Technician (MSP)
Full-Time | Pleasanton, CA
About Us
Total Computer Solutions (TCS), together with Pleasanton Computer Repair (PCR) and Danville Computer Repair (DCR), provides Managed IT Services, cybersecurity, cloud solutions, business consulting, and computer repair services to residential and business clients throughout the Bay Area.
We're looking for an experienced Business IT Support Technician who thrives in a fast-paced Managed Service Provider (MSP) environment. If you enjoy solving technical problems, helping clients succeed, and continuously improving IT systems through automation and best practices, we'd love to hear from you.
This is NOT an entry-level IT position. Previous MSP experience is required.
Responsibilities
- Provide technical support to business clients via:
- Remote support
- Phone
- On-site visits
- Troubleshoot and resolve Windows PC and macOS hardware and software issues
- Configure, deploy, and maintain desktops, laptops, printers, and other business technology
- Administer Microsoft 365 and Google Workspace environments
- Manage user accounts, licensing, security settings, and permissions
- Utilize RMM (Remote Monitoring & Management) tools to proactively monitor client environments
- Create and maintain automation, monitoring policies, and alerting within RMM platforms
- Perform workstation deployments, upgrades, migrations, and system maintenance
- Configure and maintain endpoint security solutions
- Assist with network troubleshooting, wireless deployments, and infrastructure support
- Maintain detailed documentation of work performed, client environments, and resolutions within the ticketing system
- Prioritize multiple support requests while providing excellent customer service
- Collaborate with team members to resolve escalated issues and improve internal processes
Required QualificationsREQUIRED (No Exceptions)
- Previous experience working in a Managed Service Provider (MSP) environment
- Experience using Remote Monitoring & Management (RMM) platforms
- Experience creating or managing RMM automation, scripts, monitoring, and policies
- Experience providing technical support through:
- Remote sessions
- Phone
- On-site visits
- Strong troubleshooting experience with:
- Windows PCs
- Apple Macs
- Microsoft 365 administration experience
- Google Workspace (G Suite) administration experience
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Ability to manage multiple client tickets simultaneously
- Experience documenting work accurately within a ticketing system
Preferred Qualifications
The following experience is a strong plus:
- Bitdefender GravityZone
- Cisco Meraki
- Ubiquiti UniFi
- Microsoft Entra ID (Azure AD)
- Microsoft Intune
- Active Directory
- Windows Server
- PowerShell scripting
- Basic networking (DNS, DHCP, VPN, VLANs)
- Backup and disaster recovery solutions
What We're Looking ForCustomer-Focused
You enjoy helping people and can explain technical concepts in a way clients understand while maintaining professionalism in every interaction.
Organized
You maintain excellent documentation, keep tickets updated, follow processes, and stay organized even while managing multiple priorities.
Proactive
You don't just fix problems—you look for ways to prevent them through automation, monitoring, and continuous improvement.
Independent
You can prioritize your workload, make sound technical decisions, and complete tasks with minimal supervision while knowing when to escalate issues.
Team Player
You communicate effectively, collaborate well with teammates, and contribute to a positive work environment.
Why Join TCS?
At Total Computer Solutions, you'll work with a wide variety of businesses and technologies while expanding your knowledge in cloud services, cybersecurity, networking, automation, and business IT. We value initiative, professionalism, continuous learning, and exceptional customer service.
If you're looking for an opportunity to grow your career with a company that values technical excellence and client relationships, we'd love to hear from you.
Pay: $20.00 - $30.00 per hour
Application Question(s):
- Which RMM platforms have you used?
- Rate your level of comfortability in providing support remotely, by phone, by email, and onsite (1 to 10, 10 being the highest)
- Describe a challenging technical issue you resolved in an MSP environment and the steps you took to solve it.
Experience:
- MSP: 2 years (Preferred)
Work Location: In person
Salary : $20 - $30