Customer Service Advisor/Driver Coordinator

Driver Services Coordinator

Location: Pleasant Prairie, WI

Schedule: Onsite, Monday - Friday, 12pm (Noon) - 9pm

Job Summary:

The Customer Service Advisor/Driver Coordinator will provide phone and email support with the company’s drivers addressing inquiries/issues and offering solutions.

• This job requires the ability to work from Noon to 9PM, Monday - Friday. Shift differential pay is applied on hours worked from 6pm to 9pm.

Duties/Responsibilities:

• Interacts with customers via telephone or email to provide support and information on truck deliveries.
• Fields driver questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate terminal staff.
• Ensures that appropriate actions are taken to resolve driver problems and concerns.
• Maintains and detailed records of driver interactions, complaints, or comments.
• Takes detailed notes on driver accident calls and forwards to appropriate parties.
• Work with other departments and companies to resolve driver issues.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High school diploma or equivalent.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Founded in 2013, Pleasant Prairie Logistics LLC provides seamless and reliable logistics, specialized transport, and brokerage supply chain solutions throughout the United States, Mexico, and Canada. PPL is the fastest-growing subsidiary of JHT Holdings Inc. and has developed the industry’s most expansive network of capacity through our USMCA carrier relationships, a growing fleet of wholly-owned equipment, and an exclusive partnership with Mexicana Logistics S.A. de C.V.

Our Family:
- JHT Holdings - https://jhth.com/
- Pleasant Prairie Logistics - https://pleasantprairielogistics.com/
- Active USA - https://activetransport.com/
- Unimark Truck Transport - https://unimarktransport.com/
- Auto Truck Transport USA - https://autotrucktransport.com/
- MexLog - http://www.mexlog.com/
- ATC Transportation - https://www.atctransportation.com/