Dental Front Office Assistant

Job Summary
Pleasant Pediatric Dentistry in Peoria, AZ is looking for an experienced and energetic Patient Care Coordinator/Dental Front Office Coordinator to join our growing team! We’re a fun, kid-focused dental practice committed to providing exceptional care and creating a positive experience for every child and parent who walks through our doors. In this essential role, you will be the welcoming face and efficient coordinator of our dental practice, ensuring smooth daily operations and exceptional patient experiences. Your energetic approach will help manage patient interactions, appointment scheduling, insurance verification, and administrative support with professionalism and enthusiasm. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer service, this opportunity is perfect for you!

Schedule

• Monday–Thursday: 8:00am–5:00pm
• Friday: 8:00am–2:00pm

Responsibilities

• Greet patients warmly upon arrival, providing excellent customer service and ensuring a positive first impression.
• Schedule appointments efficiently using Open Dental.
• Verify insurance coverage and benefits.
• Collect payments, process co-pays, and handle medical collections with accuracy and professionalism.
• Manage patient records by updating and reviewing documentation in compliance with HIPAA regulations and maintaining confidentiality at all times.
• Assist with insurance claim submissions and follow-up.
• Handle incoming calls on multi-line phone systems with excellent phone etiquette; address patient inquiries promptly and courteously.
• Coordinate patient intake processes including new patient registration, medical history collection, and documentation review to streamline office flow.
• Verify insurance benefits and assist patients with understanding their care plans and coverage details.
• Perform general front desk duties such as scheduling follow-up visits, confirming appointments, and managing patient flow efficiently.
• Ensure compliance with all HIPAA regulations regarding patient privacy and data security throughout daily operations.

Qualifications

• Must be a dog person as we have therapy dogs available for our patients in office.
• At least 2 years of front office experience in a dental practice.
• Experience with pediatric care is preferred.
• Experience in a fast paced environment.
• Experience with dental insurance, treatment planning and presenting.
• Prior use of Open Dental practice management software preferred.
• Prior use of Dental Intelligence software preferred but not required.

Compensation

• $20-$25 per hour
• Bonus program available and eligible following 90 days of continuous employment
• PTO and sick time

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $20 - $25