What are the responsibilities and job description for the Customer Service Reprentative position at Pleasant News at DCA, LLC?
Job Description
Position: Customer Service Representative
Employer: Pleasant News, Inc.
Status: Part or Full-time, Non-Exempt
Reports to: General Manager, Asst. General Manager, Supervisor, Team Lead
It is not the intention of this job description to limit the specific duties of this job, but rather to describe the major responsibilities and activities of the job at the time this description was prepared.
Primary Duty Summary:
- Assist customers enter their dining orders using our automated ordering system
- Suggest additional product offerings to pair with the guest’s meal
- Review and repeat the customer’s order for accuracy
- Provide an exceptional customer experience for our guests by offering a pleasant greeting at the beginning of the interaction and thanking the customer at the end of the transaction
- Be professional, pleasant and welcoming in demeanor, presentation and dress
- Maintain a clean and sanitary work area and follow all safety and sanitary policies and procedures
- Be knowledgeable of our products and menu offerings
- Be able to stand for long periods of time
- Be able to lift a minimum of 10 lbs., be organized and be able to work in a hot kitchen environment
- Available to work shifts in a 7-day a week, 4:00AM-10:00PM operation
- Arrive and clock-in no more than 15 minutes before the start of your scheduled shift, take your break at the time designated by the MOD and clock-out immediately at the end of your shift
Additional Responsibilities, Attitudes and Skills Associated with this Position:
- Ensure all company policies and procedures are followed at all times
- Adhere to and comply with all safety and sanitation regulations
- Model the “Pleasant Way” by providing exceptional customer service to internal and external guests, and always exhibit a pleasant, positive and professional demeanor with leadership, team members and airport employees
- Perform other duties as assigned by management
SHIFTS
- Full and Part-Time positions available
- 1st shift: 4AM TO 1PM (PRIORITY)
- 2nd shift: 1PM TO 10PM
- 2nd shift: 1PM TO 10PM
Compensation: 17.13 an Hour